Teleperformance is offering a 100% onsite Human Resource Business Partner role in McAllen, Texas with an annual salary range of $70,000 to $75,000. In this position, you will be the day-to-day HR resource for the Operations Team and the primary point of contact for HR matters, helping leaders translate HR programs and policies into consistent, effective people solutions.
Beyond the core HR partnership work, this role includes benefits designed to support your well-being and stability, including comprehensive health benefits (medical, vision, and dental), employment assistance programs, health and personal time off (HPT), leave programs as eligible, and competitive 401(K) plans. You will also have access to life insurance, supplemental medical coverage, critical care insurance, pet insurance, and FSA plans, plus retailer discounts and mental health and well-being resources.
Responsibilities
- Identify, research, and present HR best practices to strengthen HR credibility and performance.
- Serve as the contact and resource for management on HR policies, programs, and processes, helping answer questions and resolve issues.
- Partner with the HR Knowledge Center, Director of HR, and other HR areas to drive HR initiatives across TP based on organizational needs and industry best practices.
- Act as a first-line resource for Department and Managers on employee and performance management, providing guidance to support optimal outcomes.
- Provide HR guidance and support to internal client groups across geographies with the objective of adding business value.
- Assist with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level.
- Build and maintain strong relationships with business leadership to consult and guide on HR-related matters.
- Provide guidance on sensitive employee situations, including performance management, terminations, and exit interviews, to ensure consistency within the assigned business unit.
- Support company-wide programs and initiatives, such as employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes.
- Facilitate organization and leadership development by working with employees and managers to address root causes of HR issues.
- Partner with corporate HR functions including Compensation, Knowledge Center, HRIS, and Talent Acquisition to provide feedback on business needs and identify process improvements.
- Ensure data integrity in HRIS records and reports; develop reporting tools and techniques to capture and distribute meaningful HR data and metrics.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree in Business, HR, or equivalent combination of experience and education with experience in Human Resources Management.
- 5+ years of proven success managing a professional Human Resources team of 10 or more experienced-level associates.
- Experience in an HR role acting as a true business partner using HR data to address and solve real people challenges.
- Solid knowledge of HR federal and state laws, including Wage and Hour, FMLA, ADA, and related requirements.
- Solid knowledge of Microsoft Office (Word, Excel, PowerPoint) and experience working with HRIS systems.
- Excellent interpersonal skills with a positive attitude and the highest level of confidentiality.
- Strong communication skills in English, both verbal and written, with extreme attention to detail.
- Strong organization and prioritization skills, with the ability to work independently and collaboratively while partnering effectively with Operations.
- Excellent time management skills.
- Flexible availability and ability to adjust schedule based on current business needs.
- Experience working with multiple locations or a significant workforce preferred.
- Prompt, dependable, and able to demonstrate excellent attendance history.
- Ability to pass mandatory background checks, which may include pre-screenings, illegal drug tests, and credit checks.
Technologies
- Microsoft Office (Word, Excel, PowerPoint, etc.)
- HRIS systems
This position is 100% onsite. Work from home is not available. The role is based at the McAllen, Texas location.
Application deadline: Ongoing until positions are filled.
