Information Systems HR Jobs

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12d ago

Human Resources Information Systems (HRIS) Specialist (SY26-27)

Boston Public Schools Boston, MA

Boston, MA

12d ago

Full time Administrative Support Benefits Administration Employee Benefits

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Job Description

The HRIS Specialist role at Boston Public Schools supports employees by handling Tier 2 HRIS inquiries in PeopleSoft and related processes, prioritizing accurate documentation and strong customer service.

Responsibilities

Process requests for salary lane changes, step increases, career awards, terminations, and time accrual reconciliations within PeopleSoft's Employee Information Services.
Evaluate and enter requests for internal and external service step adjustments.
Handle tuition reimbursement requests in a timely manner.
Support position management adjustments as needed.
Update Benefits Service Dates, BPS history, and seniority records.
Modify employee class information when required.
Deliver customer satisfaction by resolving inquiries promptly; route high priority requests to the supervisor as necessary.
Inform callers about HR policies and procedures with supervisor assistance when appropriate.
Research questions or concerns, escalate to appropriate personnel, and promote ongoing use of online HR services.
With supervisory approval, create instructional materials such as FAQs and knowledge content; collaborate with the DoIT/OiiT team to update the Hub Help Center, citywide kiosks, and training content.
Fulfill requests for personnel file copies.
Assist with requests for files needed for compliance audits.
Support special projects as assigned.
Maintain current knowledge by participating in educational opportunities and seminars.
Keep files, records, and logs up to date as required.
Perform additional related duties as needed.

Requirements

Three (3) years of full-time or equivalent part-time clerical or administrative work with substantial customer service and/or computer experience in an office setting.
Knowledge of administrative practices and procedures for evaluation.
Proficiency with Microsoft Office and Google Suite for creating and editing documents.
Working knowledge of City of Boston HR policies, practices, and procedures preferred.
Ability to plan, organize, and process a high volume of work in a timely manner.
Effective written and oral communication skills; ability to prepare reports and correspondence as required.
City of Boston Residency is required.
Current authorization to work in the United States; eligibility to work by the first day of employment.

Technologies

PeopleSoft
Microsoft Office
Google Suite

Job Summary

HRIS Specialist serves as the initial Tier 2 point of contact for BPS employees, assisting with documenting, tracking, and resolving HR information system inquiries in a standardized manner, with the aim of delivering excellent customer service to end users. The role includes support for position management adjustments and serves a broad audience including employees, HR Managers, RC Managers, Department Heads, Principals, and timekeepers, in relation to salary lane changes and step increases.

Details

Location: Boston, MA (onsite)
Grade: 32
Minimum experience: 3 years

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