Human Resources Information Systems (HRIS) Specialist (SY26-27)

Responsibilities

• Process requests for salary lane changes, step increases, career awards, terminations, and time accrual reconciliations within PeopleSoft's Employee Information Services.
• Evaluate and enter requests for internal and external service step adjustments.
• Handle tuition reimbursement requests in a timely manner.
• Support position management adjustments as needed.
• Update Benefits Service Dates, BPS history, and seniority records.
• Modify employee class information when required.
• Deliver customer satisfaction by resolving inquiries promptly; route high priority requests to the supervisor as necessary.
• Inform callers about HR policies and procedures with supervisor assistance when appropriate.
• Research questions or concerns, escalate to appropriate personnel, and promote ongoing use of online HR services.
• With supervisory approval, create instructional materials such as FAQs and knowledge content; collaborate with the DoIT/OiiT team to update the Hub Help Center, citywide kiosks, and training content.
• Fulfill requests for personnel file copies.
• Assist with requests for files needed for compliance audits.
• Support special projects as assigned.
• Maintain current knowledge by participating in educational opportunities and seminars.
• Keep files, records, and logs up to date as required.
• Perform additional related duties as needed.

Requirements

• Three (3) years of full-time or equivalent part-time clerical or administrative work with substantial customer service and/or computer experience in an office setting.
• Knowledge of administrative practices and procedures for evaluation.
• Proficiency with Microsoft Office and Google Suite for creating and editing documents.
• Working knowledge of City of Boston HR policies, practices, and procedures preferred.
• Ability to plan, organize, and process a high volume of work in a timely manner.
• Effective written and oral communication skills; ability to prepare reports and correspondence as required.
• City of Boston Residency is required.
• Current authorization to work in the United States; eligibility to work by the first day of employment.

Technologies

• PeopleSoft
• Microsoft Office
• Google Suite

Job Summary

HRIS Specialist serves as the initial Tier 2 point of contact for BPS employees, assisting with documenting, tracking, and resolving HR information system inquiries in a standardized manner, with the aim of delivering excellent customer service to end users. The role includes support for position management adjustments and serves a broad audience including employees, HR Managers, RC Managers, Department Heads, Principals, and timekeepers, in relation to salary lane changes and step increases.

Details

• Location: Boston, MA (onsite)
• Grade: 32
• Minimum experience: 3 years