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Sr People Ops Coordinator

HealthEdge Remote 🌍 Remote

Remote

Today

Full time Senior Adp (hris) Benefits Administration

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Job Description

Sr People Ops Coordinator role focused on delivering an employee-first employee experience through case management, HR systems support, and cross-functional coordination.

Responsibilities

Act as a liaison between employees, managers, and the Benefits team for leave of absence cases, ensuring a smooth and supportive experience.
Partner with Managers and Payroll to support timely, accurate timecard completion, including identification and resolution of discrepancies.
Coordinate with Benefits subject matter experts to verify dependent information throughout the year in accordance with provided guidelines.
Manage unemployment claims from filing through resolution, coordinating documentation and responses with appropriate stakeholders.
Support manager inquiries related to timecard completion by partnering with Payroll and the ADP system to resolve issues.
Own vendor management in Coupa for the People team, including:
- Vendor onboarding
- Invoice/PO processing
- Maintaining accurate vendor records
Be a resource and liaison for new hires during their first week by answering FAQs, supporting completion of required paperwork, and auditing US-based new hire data.
Serve as an escalation point for employee questions and concerns that require deeper case knowledge, providing timely and accurate resolution.
Monitor audit reports to ensure data accuracy across HR systems and records, flagging and resolving discrepancies.
Perform People Operations administrative work that keeps day-to-day operations running smoothly, including document management and record keeping.
Support drafting, tracking, and administration of workforce management letter agreements.
Identify and implement improvements to core People Operations processes, including:
- Process documentation
- Creation of RACI documents
Work with the internal GRC team to ensure monthly HITRUST audits are completed.
Support onboarding and offboarding by ensuring a smooth transition and completion of new hire documentation across the employee life cycle.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
1–2 years of HR experience with working knowledge of leave of absence processes, ADA accommodations, and payroll/timecard procedures.
Working knowledge of FMLA, ADA, and unemployment claims processes.
Strong HRIS systems skills and proficiency in Microsoft Office Suite.
Excellent organization and attention to detail, with the ability to manage multiple cases and competing deadlines.
Exceptional customer service focus and commitment to the employee experience.
Strong follow-through to resolve concerns start to finish in a fast-paced environment.
Ability to handle sensitive information with discretion and confidentiality.
Strong communication and interpersonal skills for effective partnership with managers, employees, and cross-functional teams (Benefits, Payroll, EEP/PBP).
Ability to work independently and as part of a team.

Technologies

ADP
Coupa
HRIS systems
Microsoft Office Suite

Role Overview

Primary focus: employee experience.
Partners with Benefits, Payroll, and PBP/EEP teams to support timely, accurate, and caring resolution of employee and manager questions.
Best fit for someone who thrives in a fast-paced environment and takes pride in end-to-end follow-through.
Customer service is treated as a baseline for resolving requests from start to finish.

Location: Remote (remote)

Minimum experience: 1 years

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