Sr People Ops Coordinator

Sr People Ops Coordinator role focused on delivering an employee-first employee experience through case management, HR systems support, and cross-functional coordination.

Responsibilities

• Act as a liaison between employees, managers, and the Benefits team for leave of absence cases, ensuring a smooth and supportive experience.
• Partner with Managers and Payroll to support timely, accurate timecard completion, including identification and resolution of discrepancies.
• Coordinate with Benefits subject matter experts to verify dependent information throughout the year in accordance with provided guidelines.
• Manage unemployment claims from filing through resolution, coordinating documentation and responses with appropriate stakeholders.
• Support manager inquiries related to timecard completion by partnering with Payroll and the ADP system to resolve issues.
• Own vendor management in Coupa for the People team, including:
  • Vendor onboarding
  • Invoice/PO processing
  • Maintaining accurate vendor records
• Be a resource and liaison for new hires during their first week by answering FAQs, supporting completion of required paperwork, and auditing US-based new hire data.
• Serve as an escalation point for employee questions and concerns that require deeper case knowledge, providing timely and accurate resolution.
• Monitor audit reports to ensure data accuracy across HR systems and records, flagging and resolving discrepancies.
• Perform People Operations administrative work that keeps day-to-day operations running smoothly, including document management and record keeping.
• Support drafting, tracking, and administration of workforce management letter agreements.
• Identify and implement improvements to core People Operations processes, including:
  • Process documentation
  • Creation of RACI documents
• Work with the internal GRC team to ensure monthly HITRUST audits are completed.
• Support onboarding and offboarding by ensuring a smooth transition and completion of new hire documentation across the employee life cycle.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1–2 years of HR experience with working knowledge of leave of absence processes, ADA accommodations, and payroll/timecard procedures.
• Working knowledge of FMLA, ADA, and unemployment claims processes.
• Strong HRIS systems skills and proficiency in Microsoft Office Suite.
• Excellent organization and attention to detail, with the ability to manage multiple cases and competing deadlines.
• Exceptional customer service focus and commitment to the employee experience.
• Strong follow-through to resolve concerns start to finish in a fast-paced environment.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong communication and interpersonal skills for effective partnership with managers, employees, and cross-functional teams (Benefits, Payroll, EEP/PBP).
• Ability to work independently and as part of a team.

Technologies

• ADP
• Coupa
• HRIS systems
• Microsoft Office Suite

Role Overview

• Primary focus: employee experience.
• Partners with Benefits, Payroll, and PBP/EEP teams to support timely, accurate, and caring resolution of employee and manager questions.
• Best fit for someone who thrives in a fast-paced environment and takes pride in end-to-end follow-through.
• Customer service is treated as a baseline for resolving requests from start to finish.

Location: Remote (remote)

Minimum experience: 1 years