HR Jobs in Cottonwood Heights, UT

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NSC Recruiter - Contact Center

Extra Space Storage Cottonwood Heights, UT

Cottonwood Heights, UT

Today

Full time Application Tracking System Candidate Pipeline Candidate Screening

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Job Description

Extra Space Storage is hiring an NSC Recruiter - Contact Center for a high-volume recruiting role supporting contact center hiring in a hybrid environment in Cottonwood Heights, UT.

Responsibilities

Manage a high volume of requisitions, job ads, applicants, interviews, and offers concurrently to meet time-sensitive hiring goals aligned to business needs.
Evaluate candidates for sales aptitude, communication, customer service orientation, motivation, and ability to handle objections while clearly communicating job expectations, performance requirements, and compensation structure.
Maintain an active pipeline of qualified candidates to support current and forecasted hiring needs.
Apply proven recruiting methodologies and use proactive internet social networking and sourcing tools.
Partner with the Recruiting Manager to implement new processes and collaborate with the recruiting team to maintain and develop best practices.
Generate reports as needed and regularly evaluate hiring metrics and processes to maximize efficiency and support an optimal candidate experience.
Educate, influence, and build hiring manager capability for ATS use, talent assessment, and provide coaching as needed.
Use established communication strategies to keep information flowing between candidates, hiring managers, and internal HR.
Cultivate partnerships to achieve time-to-fill goals in the short term while building longer-term relationships.
Support off-site recruiting efforts, including participation in job fairs, conferences, and professional organizations as needed.

Requirements

3+ years prior recruiting/talent acquisition experience (preferred in contact center or high volume sales).
Bachelor’s degree preferred.
Strong business acumen with a record of delivering results in a growth-oriented environment.
Proficiency with Microsoft Office (Excel), HRIS, and Applicant Tracking Systems (Workday plus) plus automated recruiting tools and reporting mechanisms.
Strong project and time management skills; ability to multi-task and prioritize effectively.
Proactively identify areas for improvement.
Full knowledge and understanding of employment law and employment practices.
Excellent verbal and written communication skills.
Experience using direct and innovative recruiting methods including cold calling, competitive intelligence, networking, data mining internet tools, and web sites (including social networking sites).
Demonstrated success executing recruiting and employment program strategies, including direct, indirect, and creative sourcing methods and building passive candidate pools.
Experience using metrics to drive results.
Preferred experience with behavioral-based interviewing techniques.
Continuous improvement mindset with awareness of current contact center needs and application of best practices.
Ability to influence and interact successfully with all levels of the organization.
Creative problem solver and team player comfortable in a collaborative, multi-cultural environment.

Technologies

Microsoft Office (Excel)
HRIS
Applicant Tracking Systems (ATS)
Workday
Automated recruiting tools
Social networking sites

Benefits

Well defined career paths
Medical, Dental, and Vision benefits eligibility on Day 1
Health Savings Account (HSA) or Flexible Spending (FSA)
Company paid Life, AD&D, and Short & Long Term Disability
401K with company match after 90 days of service
Holiday pay and paid time off
Extensive Wellness Program and various Employee Discount Programs
Personal Health Advocate
Free soda, coffee, and drinks all day when in office every day, plus much more

Hybrid Setting

2 days at-home / 3 days in-office after successful completion of a probationary period.
External candidates: must live in the SLC, Utah area or be willing to relocate.
Internal Field applicants: must have a minimum of 2 years experience as a DTL and live in the SLC, Utah area or be willing to relocate.

Work Environment & Physical Requirements

Sedentary work in an office environment with limited lifting (less than 10 pounds) or walking.
Close visual acuity required to perform work at a computer terminal.
No exposure to adverse environmental conditions.
Requires repetitive typing motion, talking, hearing, grasping, and feeling.

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