NSC Recruiter - Contact Center

Extra Space Storage is hiring an NSC Recruiter - Contact Center for a high-volume recruiting role supporting contact center hiring in a hybrid environment in Cottonwood Heights, UT.

Responsibilities

• Manage a high volume of requisitions, job ads, applicants, interviews, and offers concurrently to meet time-sensitive hiring goals aligned to business needs.
• Evaluate candidates for sales aptitude, communication, customer service orientation, motivation, and ability to handle objections while clearly communicating job expectations, performance requirements, and compensation structure.
• Maintain an active pipeline of qualified candidates to support current and forecasted hiring needs.
• Apply proven recruiting methodologies and use proactive internet social networking and sourcing tools.
• Partner with the Recruiting Manager to implement new processes and collaborate with the recruiting team to maintain and develop best practices.
• Generate reports as needed and regularly evaluate hiring metrics and processes to maximize efficiency and support an optimal candidate experience.
• Educate, influence, and build hiring manager capability for ATS use, talent assessment, and provide coaching as needed.
• Use established communication strategies to keep information flowing between candidates, hiring managers, and internal HR.
• Cultivate partnerships to achieve time-to-fill goals in the short term while building longer-term relationships.
• Support off-site recruiting efforts, including participation in job fairs, conferences, and professional organizations as needed.

Requirements

• 3+ years prior recruiting/talent acquisition experience (preferred in contact center or high volume sales).
• Bachelor’s degree preferred.
• Strong business acumen with a record of delivering results in a growth-oriented environment.
• Proficiency with Microsoft Office (Excel), HRIS, and Applicant Tracking Systems (Workday plus) plus automated recruiting tools and reporting mechanisms.
• Strong project and time management skills; ability to multi-task and prioritize effectively.
• Proactively identify areas for improvement.
• Full knowledge and understanding of employment law and employment practices.
• Excellent verbal and written communication skills.
• Experience using direct and innovative recruiting methods including cold calling, competitive intelligence, networking, data mining internet tools, and web sites (including social networking sites).
• Demonstrated success executing recruiting and employment program strategies, including direct, indirect, and creative sourcing methods and building passive candidate pools.
• Experience using metrics to drive results.
• Preferred experience with behavioral-based interviewing techniques.
• Continuous improvement mindset with awareness of current contact center needs and application of best practices.
• Ability to influence and interact successfully with all levels of the organization.
• Creative problem solver and team player comfortable in a collaborative, multi-cultural environment.

Technologies

• Microsoft Office (Excel)
• HRIS
• Applicant Tracking Systems (ATS)
• Workday
• Automated recruiting tools
• Social networking sites

Benefits

• Well defined career paths
• Medical, Dental, and Vision benefits eligibility on Day 1
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company paid Life, AD&D, and Short & Long Term Disability
• 401K with company match after 90 days of service
• Holiday pay and paid time off
• Extensive Wellness Program and various Employee Discount Programs
• Personal Health Advocate
• Free soda, coffee, and drinks all day when in office every day, plus much more

Hybrid Setting

• 2 days at-home / 3 days in-office after successful completion of a probationary period.
• External candidates: must live in the SLC, Utah area or be willing to relocate.
• Internal Field applicants: must have a minimum of 2 years experience as a DTL and live in the SLC, Utah area or be willing to relocate.

Work Environment & Physical Requirements

• Sedentary work in an office environment with limited lifting (less than 10 pounds) or walking.
• Close visual acuity required to perform work at a computer terminal.
• No exposure to adverse environmental conditions.
• Requires repetitive typing motion, talking, hearing, grasping, and feeling.