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People Operations Generalist

Ent San Francisco, CA

San Francisco, CA

Today

Full time Benefits Administration Global Benefits Hr Generalist

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Job Description

Ent is building a strong People Operations function across multiple regions, operating today as a small team. As a People Operations Generalist, you will help run core people programs across the US, UK, and Canada, while also designing scalable workflows and self-service resources. The role blends hands-on HR operations with HRIS administration, global benefits support, and process building that can grow as the company does.

What you’ll do

Act as the first point of contact for employee questions via Slack, email, and ticketing, and develop resources that enable employees to find answers independently.
Own onboarding end to end, including pre-boarding logistics through the first 90 days, and continuously improve the process each cycle.
Run offboarding, including exit interviews, and translate feedback into insights leadership can act on.
Support HRIS as a system administrator for HiBob, focusing on data integrity, workflows, permissions, and reporting.
Support global benefits and perks across the US, UK, and Canada, including open enrollment, vendor relationships, and the Employer of Record partnership.
Help maintain compliance across three countries, including I-9 verifications, employment documentation, and jurisdiction-specific requirements.
Maintain and champion People policies that stay clear and useful for employees.
Build and grow an internal resource hub so self-service becomes the default.
Identify areas where AI and automation can reduce manual work, then build and document those workflows for the team.
Turn one-off requests into repeatable processes to scale operations faster than headcount.

What you bring

Ability to work onsite in San Francisco or within commuting distance, including regular presence in the SF office (flexible, for example 2 to 3 days per week).
2 to 4 years of experience in People Operations, HR coordination, or employee programs.
Proven ownership of operational HR workflows such as leave of absence, accommodations, onboarding, or offboarding.
Working knowledge of HR systems including HiBob, SequoiaOS, Checkr, and Carta, plus comfort learning new tools.
Excellent written and verbal communication skills, including employee-facing documentation and internal HR communications.
Strong organizational skills for juggling multiple programs, timelines, and stakeholders.
A service-minded approach with the ability to handle sensitive situations with care, discretion, and confidentiality.
Curiosity and continuous improvement mindset, with focus on making work simpler, clearer, and more scalable.

Tools you’ll use

HiBob, SequoiaOS, Checkr, Carta
Slack, email, and ticketing

Benefits

Distributed workplace with the ability to hire remotely across North America
Meaningful equity on top of salary
Ent generally pays 90% of medical, dental, and vision
75% coverage for dependents
Flexible PTO
14 weeks of fully paid parental leave (birth, adoption, or foster)
$100 monthly lifestyle account
$500 home office stipend when joining as a remote employee

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