People Operations Generalist

Ent is building a strong People Operations function across multiple regions, operating today as a small team. As a People Operations Generalist, you will help run core people programs across the US, UK, and Canada, while also designing scalable workflows and self-service resources. The role blends hands-on HR operations with HRIS administration, global benefits support, and process building that can grow as the company does.

What you’ll do

• Act as the first point of contact for employee questions via Slack, email, and ticketing, and develop resources that enable employees to find answers independently.
• Own onboarding end to end, including pre-boarding logistics through the first 90 days, and continuously improve the process each cycle.
• Run offboarding, including exit interviews, and translate feedback into insights leadership can act on.
• Support HRIS as a system administrator for HiBob, focusing on data integrity, workflows, permissions, and reporting.
• Support global benefits and perks across the US, UK, and Canada, including open enrollment, vendor relationships, and the Employer of Record partnership.
• Help maintain compliance across three countries, including I-9 verifications, employment documentation, and jurisdiction-specific requirements.
• Maintain and champion People policies that stay clear and useful for employees.
• Build and grow an internal resource hub so self-service becomes the default.
• Identify areas where AI and automation can reduce manual work, then build and document those workflows for the team.
• Turn one-off requests into repeatable processes to scale operations faster than headcount.

What you bring

• Ability to work onsite in San Francisco or within commuting distance, including regular presence in the SF office (flexible, for example 2 to 3 days per week).
• 2 to 4 years of experience in People Operations, HR coordination, or employee programs.
• Proven ownership of operational HR workflows such as leave of absence, accommodations, onboarding, or offboarding.
• Working knowledge of HR systems including HiBob, SequoiaOS, Checkr, and Carta, plus comfort learning new tools.
• Excellent written and verbal communication skills, including employee-facing documentation and internal HR communications.
• Strong organizational skills for juggling multiple programs, timelines, and stakeholders.
• A service-minded approach with the ability to handle sensitive situations with care, discretion, and confidentiality.
• Curiosity and continuous improvement mindset, with focus on making work simpler, clearer, and more scalable.

Tools you’ll use

• HiBob, SequoiaOS, Checkr, Carta
• Slack, email, and ticketing

Benefits

• Distributed workplace with the ability to hire remotely across North America
• Meaningful equity on top of salary
• Ent generally pays 90% of medical, dental, and vision
• 75% coverage for dependents
• Flexible PTO
• 14 weeks of fully paid parental leave (birth, adoption, or foster)
• $100 monthly lifestyle account
• $500 home office stipend when joining as a remote employee