Supports HR, scheduling, and administrative functions on site in Fort Smith, AR by coordinating caregiver schedules, assisting with hiring and onboarding, and maintaining employee records.
Responsibilities
- Welcome visitors professionally and provide assistance as needed.
- Maintain an organized office and handle delegated admin tasks to support operations.
- Handle end-to-end recruitment for healthcare staff, including sourcing, screening, interviewing, and onboarding RNs, LPNs, CNAs, and caregivers.
- Process applications, extend job offers, and coordinate orientation and training sessions.
- Keep personnel files, training records, and certifications accurate and current.
- Maintain regular communication with caregivers to gauge satisfaction, address concerns, and promote engagement.
- Ensure compliance with healthcare regulations, labor laws, and internal policies.
- Attend daily staff meetings and support initiatives that foster a positive work environment.
- Check emails daily, manage calls, and route inquiries appropriately.
- Create and adjust caregiver schedules daily to meet client needs and ensure full visit coverage.
- Monitor on-call issues such as cancellations, early clock-outs, and missed visits, taking prompt action to resolve them.
- Maintain accurate records of caregiver hours, client visits, and schedule changes.
- Proactively communicate with clients, caregivers, and office staff to confirm schedules, notify changes, and resolve issues.
- Provide morning updates to office staff to facilitate client communications about replacements or visit adjustments.
- Respond promptly to scheduling inquiries from clients and caregivers and follow up as needed.
- Assist with new service approvals, added visits, and filling schedule gaps as required.
- Document all scheduling actions and communications for accountability and reporting purposes.
- Collaborate with the care coordination team to identify and prevent recurring scheduling issues.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- Experience in HR, scheduling, or administrative coordination; healthcare experience is a plus.
- Strong organizational and time management skills with the ability to handle multiple priorities in a fast-paced setting.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Outlook, Word, and Excel, plus Google Sheets; familiarity with scheduling or HR software is a plus.
- Ability to maintain confidentiality and handle sensitive information professionally.
Technologies
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Google Sheets
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Position Overview
The role supports human resources, scheduling, and administrative functions at Pinnacle In-Home Care by coordinating caregiver schedules, assisting with hiring and onboarding, maintaining accurate employee records, and facilitating clear communication among caregivers, clients, and office staff. This position helps keep day-to-day operations organized, efficient, and focused on delivering high-quality care.
Summary
This position requires a motivated, dependable professional who communicates effectively and adapts to a dynamic environment. The ideal candidate balances administrative tasks with scheduling responsibilities, maintaining accuracy, organization, and care.
Core Competencies
- Accountability: Completes tasks thoroughly and on schedule.
- Communication: Maintains clear, professional, proactive dialogue with clients, caregivers, and staff.
- Reliability: Dependable and consistent in prioritizing work and addressing urgent needs.
- Problem-Solving: Identifies issues and resolves them promptly and effectively.
- Team Collaboration: Works well with colleagues and management to maintain smooth operations.
- Attention to Detail: Keeps documentation and schedules accurate and up to date.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional lifting up to 15 pounds.
