Supports HR, scheduling, and administrative functions on site in Fort Smith, AR by coordinating caregiver schedules, assisting with hiring and onboarding, and maintaining employee records.

Responsibilities

Welcome visitors professionally and provide assistance as needed.
Maintain an organized office and handle delegated admin tasks to support operations.
Handle end-to-end recruitment for healthcare staff, including sourcing, screening, interviewing, and onboarding RNs, LPNs, CNAs, and caregivers.
Process applications, extend job offers, and coordinate orientation and training sessions.
Keep personnel files, training records, and certifications accurate and current.
Maintain regular communication with caregivers to gauge satisfaction, address concerns, and promote engagement.
Ensure compliance with healthcare regulations, labor laws, and internal policies.
Attend daily staff meetings and support initiatives that foster a positive work environment.
Check emails daily, manage calls, and route inquiries appropriately.
Create and adjust caregiver schedules daily to meet client needs and ensure full visit coverage.
Monitor on-call issues such as cancellations, early clock-outs, and missed visits, taking prompt action to resolve them.
Maintain accurate records of caregiver hours, client visits, and schedule changes.
Proactively communicate with clients, caregivers, and office staff to confirm schedules, notify changes, and resolve issues.
Provide morning updates to office staff to facilitate client communications about replacements or visit adjustments.
Respond promptly to scheduling inquiries from clients and caregivers and follow up as needed.
Assist with new service approvals, added visits, and filling schedule gaps as required.
Document all scheduling actions and communications for accountability and reporting purposes.
Collaborate with the care coordination team to identify and prevent recurring scheduling issues.

Requirements

High school diploma or equivalent required; associate degree preferred.
Experience in HR, scheduling, or administrative coordination; healthcare experience is a plus.
Strong organizational and time management skills with the ability to handle multiple priorities in a fast-paced setting.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Outlook, Word, and Excel, plus Google Sheets; familiarity with scheduling or HR software is a plus.
Ability to maintain confidentiality and handle sensitive information professionally.

Technologies

Microsoft Outlook
Microsoft Word
Microsoft Excel
Google Sheets

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Position Overview

The role supports human resources, scheduling, and administrative functions at Pinnacle In-Home Care by coordinating caregiver schedules, assisting with hiring and onboarding, maintaining accurate employee records, and facilitating clear communication among caregivers, clients, and office staff. This position helps keep day-to-day operations organized, efficient, and focused on delivering high-quality care.

Summary

This position requires a motivated, dependable professional who communicates effectively and adapts to a dynamic environment. The ideal candidate balances administrative tasks with scheduling responsibilities, maintaining accuracy, organization, and care.

Core Competencies

Accountability: Completes tasks thoroughly and on schedule.
Communication: Maintains clear, professional, proactive dialogue with clients, caregivers, and staff.
Reliability: Dependable and consistent in prioritizing work and addressing urgent needs.
Problem-Solving: Identifies issues and resolves them promptly and effectively.
Team Collaboration: Works well with colleagues and management to maintain smooth operations.
Attention to Detail: Keeps documentation and schedules accurate and up to date.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Occasional lifting up to 15 pounds.

Human Resources Assistant

Job Description