Director of Human Resources

The Director of Human Resources provides executive leadership for Cross Keys Village’s HR strategy and ensures comprehensive HR service delivery across the community. This role focuses on workforce planning, employee engagement and retention, organizational effectiveness, and strong HR governance, including regulatory compliance.

Role Overview

The Director of Human Resources leads development and execution of the HR roadmap, aligning HR priorities with organizational goals and tracking progress against targets. The position oversees delivery of HR services spanning Talent Acquisition, HR Business Partners, HR Operations/HRIS, Benefits & Wellness, and Learning & Organizational Development, while establishing service level agreements (SLAs) and KPIs and monitoring performance.

Key Responsibilities

• Set HR strategy and an annual HR roadmap, aligning HR priorities with organizational goals and monitoring progress to targets.
• Oversee HR service delivery across Talent Acquisition, HR Business Partners, HR Operations/HRIS, Benefits & Wellness, and Learning & Organizational Development; define SLAs and KPIs and monitor performance.
• Provide regulatory and compliance oversight for federal, state, and local labor and employment laws, including wage and hour and leave administration (including FMLA coordination), along with privacy and PHI controls; establish and maintain compliant policies and practices and engage external counsel as needed.
• Own HR vendor relationships by managing contracts and performance for payroll, benefits, learning, background screening, and HR technology, including renewals, SLAs, and cost control.
• Lead workforce planning and organizational design recommendations, partnering with executive leadership on staffing models and change management, and deliver executive-level people analytics and reporting.
• Lead high-risk employee relations escalations, investigations, and disciplinary processes in partnership with HR Business Partners and external counsel, ensuring consistent, fair, and well-documented outcomes.
• Oversee employee engagement strategy and employer branding in partnership with Learning & Organizational Development and Talent Acquisition, including survey deployment, action planning, and culture initiatives.
• Manage compensation strategy, including structure design, market benchmarking, pay administration cycles, and policy adherence, while monitoring internal equity and applicable regulations.
• Manage the HR budget by aligning HR investments to business outcomes, conducting variance analysis, and overseeing resource planning.
• Govern HR policies, SOPs, and records retention by ensuring internal controls, data governance, and audit readiness; lead responses to internal and external audits and implement corrective actions.
• Sponsor the HR technology and analytics roadmap by partnering with HR Operations/HRIS on system governance, data integrity, security and access controls, and integration strategy, ensuring reliable reporting.
• Lead, coach, and develop the HR leadership team and staff, including succession planning and capability building within the HR function.
• Collaborate with cross-functional leaders and participate on relevant committees to support safety, quality, compliance, and organizational initiatives.
• Establish and maintain excellent customer service and collaborative relationships across departments, promoting teamwork and implementing strategies that support department and community goals.

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field.
• 15 years of progressive HR experience with 3 to 5 years in a senior management role.
• Demonstrated experience managing HR service delivery, compliance, compensation, vendors, budgets, and HR analytics.

Preferred Qualifications

• SPHR/SHRM-SCP or a similar certification.
• Experience in healthcare/long-term care or other highly regulated environments.

Technology

• HRIS

Work Location and Schedule

• Location: New Oxford, PA (onsite)
• Position type: Full-time (80 hours biweekly)
• Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

• Medical plans
• Paid time off program
• Retirement savings plan
• Onsite auto services for convenience
• Free wellness classes to support mind and body health
• Access to our gym and pool right on campus
• Team giveaways and incentives to show support and appreciation
• Team member events, recognition programs, and celebrations throughout the year
• Excellent onsite dining options with employee discounts

What Makes Cross Keys Village Different

• Caring for the team is prioritized alongside caring for residents.
• A culture guided by Christian values, where kindness and respect are at the heart of everything.

About Cross Keys Village - The Brethren Home Community

As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. The organization is focused on being a leading innovator offering older adults a life infused with quality and purpose, accomplished through a compassionate team dedicated to delivering the best care and services.