Human Resources Manager

Location: Las Vegas, NV 89119

Essential Expectations

• Customer Service Expectations: Deliver meaningful service to Goodwill guests and community members, support shoppers in their experiences, assist individuals in improving their lives, and help coworkers exceed goals by contributing to a positive, service-driven environment.
• Diversity, Equity, and Inclusion Expectations: Commit to a culture rooted in dignity and trust where every person is respected and valued. The combination of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent fosters inclusivity, equity, and excellence.
• Safety Expectations: Safety is a shared responsibility. Maintain a secure workplace that enables growth and development, comply with safety rules and regulations, and proactively identify and mitigate hazards to support the mission.

Position Expectation

Position Summary

The Human Resources Manager offers proactive guidance across all HR areas, including employee relations, performance management, development, diversity, equity and inclusion, and advisory support on HR matters. The role serves all team members to benefit both individuals and Goodwill as a whole.

Responsibilities

• Maintain up-to-date knowledge of legal requirements governing day-to-day team member management to reduce legal risk and ensure regulatory compliance.
• Prioritize retention by analyzing turnover data, identifying reasons for turnover, and presenting findings to design initiatives that improve retention.
• Collaborate with management to strengthen work relationships, boost morale, and enhance productivity and retention.
• Support the creation, reinforcement, and advancement of Goodwill culture and team member engagement.
• Contribute input on business unit restructurings, workforce planning, and succession planning.
• Work with management and other HR teammates to conduct team member relations needs assessments for developing training programs, career paths, and mission services.
• Review corrective actions, exit forms, and other team member documents for accurate data and appropriate language and action; co-recommend exit decisions with management.
• Conduct investigations independently or with management and recommend appropriate courses of action.
• Demonstrate proactive change management and lead discussions around change and transformation.
• Facilitate new hire orientations on a weekly basis.
• Establish and maintain an effective onboarding program for all team members.
• Maintain strong networking and relationship-building with HR peers and community leaders.
• Ensure Goodwill core values are reflected in all team member conversations and documentation.
• Create, enhance, and edit training materials for new hire orientation, leadership programs, and other programs to meet participant and subject matter needs.
• Provide current internal and external trends to ensure HR performance remains progressive and effective.
• Offer HR policy guidance and interpretation.
• Maintain confidentiality while upholding integrity, ingenuity, and a strong work ethic.
• Conduct and track exit interview data for departing team members.
• Follow up with management regarding policies and potential revisions.
• Assist with projects and tasks as determined by management.

Core Competencies

• Leadership: Sets and enforces standards, applies core values to decisions, collaborates effectively, encourages teamwork and development, shows initiative, remains confident, motivates others, and recognizes accomplishments fairly.
• Job Knowledge: Possesses comprehensive functional and technical expertise, understands how the role connects with other functions and Goodwill operations, and adheres to policies, procedures, and safety protocols.
• Accountability: Results oriented, sets goals, accepts responsibility for outcomes and quality, takes ownership, remedies errors, learns from mistakes, and responds professionally to feedback.
• Communication: Demonstrates strong verbal and written communication, active listening, and digital skills; conveys ideas clearly to colleagues, supervisors, direct reports, and customers; persuades and drives change when needed.
• Professionalism: Maintains a competent and ethical presence, performs at high standards with integrity, and represents the brand appropriately.

Job Specific Competencies

• Detail Oriented: Attends closely to details, delivers accurate results, and identifies root causes of deficiencies, problems, or mistakes rather than only the effects.
• Service Oriented: Provides timely support to internal and external customers, demonstrates proactive and responsive communication, builds effective relationships, and meets quality standards while gauging customer satisfaction and outcomes.
• Analytical Thinking: Applies structured reasoning to analyze situations, leverages listening and problem solving, and makes data-driven decisions; collaborates to verify assumptions.
• Consistency: Delivers reliable, logical, accurate, and fair work; maintains consistent quality across tasks.
• Interpersonal: Exhibits strong verbal and nonverbal communication, remains confident, positive, and adaptable, builds relationships, seeks feedback, manages conflict, and shows empathy and emotional intelligence.

Education, Experience, and Requirements

Required

• Minimum of five years of experience resolving complex HR issues across all HR disciplines.
• Thorough understanding of employment laws and at least five years of experience.
• Proven experience counseling individuals in the workplace, with adaptability to diverse team member needs.
• Ability to identify and develop leaders.
• Strong project and people management skills.
• Proven experience applying good independent judgment and creativity in program development and solutions for team members.
• Outstanding analytical and critical thinking skills with a collaborative mindset that views problems as shared challenges.
• Effective verbal and written communication across diverse audiences.
• Proven experience maintaining confidential records and documentation.
• Collaborative skills to arrange programs and sessions with store and operations management.
• Ability to maintain effective working relationships with all team members.
• Ability to work with minimal supervision.
• Familiarity with a wide range of local community resources, services, and training.
• Holds a current driver’s license and is fully insured according to Nevada law and Goodwill policy.
• Must have