People Operations Generalist

Hybrid People Operations Generalist supporting StepOne Neurodiversity Services with employee lifecycle administration, HRIS and data management, benefits administration, and cross‑department collaboration to scale people practices.

Responsibilities

• Conduct background screenings for new hires and ongoing compliance needs
• Oversee onboarding and offboarding for all staff, including clinical and administrative roles
• Maintain accurate employee records in HRIS and align data with clinical systems such as CentralReach
• Coordinate background checks, child abuse clearances, and state specific compliance documentation (PA CPSL, Act 33/34/73, with additions as needed)
• Monitor credentials, licenses, and certifications (RBT, BCBA, CPR/BLS) and manage expirations and renewals
• Update employee status and compensation across HRIS, payroll, and practice management systems
• Coordinate onboarding requirements tied to client service delivery, including training, supervision assignments, and system access
• Process terminations promptly, including payer roster removals, access deactivation, and documentation compliance
• Collaborate with clinical leadership to ensure staff meet service delivery requirements such as supervision ratios and training compliance
• Maintain audit‑ready documentation to support payer, state, and accreditation reviews
• Administer and maintain accurate HRIS data, including ADP Workforce Now, across modules
• Utilize and support ADP modules: Core HR, Payroll, Time & Attendance, Benefits, and Reporting
• Process employee changes within ADP, including hires, terminations, pay updates, and status changes
• Ensure data integrity across systems with regular audits and reconciliation between HRIS, payroll, and practice management systems
• Partner with payroll to ensure seamless data flow and accurate payroll processing
• Generate standard and ad hoc ADP reports to support HR, finance, and operations
• Support system configurations, workflows, and process improvements for efficiency and scalability
• Troubleshoot HRIS issues and serve as primary contact for system access and functionality questions
• Document HRIS processes, user guides, and best practices to support training and consistency
• Perform regular ADP Workforce Now data audits to ensure accuracy and compliance
• Administer benefits enrollment and changes, including new hires, qualifying life events, and annual open enrollment; reconcile eligibility and deductions
• Serve as first point of contact for HR inquiries and provide guidance on policies, benefits, payroll, and employment questions; escalate when needed
• Assist employees with HR systems navigation and training to ensure a smooth experience
• Coordinate cross‑functional communication regarding employee changes, including onboarding, offboarding, promotions, transfers, and compensation updates
• Collaborate with HR, Payroll, Finance, Operations, and leadership to disseminate information in a timely manner
• Lead communication workflows to keep stakeholders informed of changes affecting systems, reporting, access, and status
• Identify and address communication gaps; implement standardized processes for clarity and efficiency
• Ensure HRIS updates align with downstream impacts on payroll, benefits, compliance, and reporting
• Maintain documentation of communication protocols and support continuous improvement of cross‑department processes
• Act as a central liaison to resolve data discrepancies and ensure consistent messaging across teams
• Manage contractor documentation with customers to ensure all agreements, credentials, and compliance materials are current and complete

Requirements

• 2 to 5 years of experience in HR, people operations, including lifecycle administration, HRIS and data management, cross‑functional communication, and benefits support
• ADP Workforce Now experience required
• Strong attention to detail
• Ability to manage high‑volume work and standardize processes for efficiency

Technologies

• ADP Workforce Now
• CentralReach

Compensation

Salary range: USD 50,000 - 65,000 per year

Benefits

• Comprehensive health, dental, and vision coverage with substantial employer contributions
• Health Savings Account option
• 401(k) plan with traditional and Roth options plus employer match
• Short‑term disability, life, accident, and critical illness insurance
• 15 days of paid time off per year plus 7 paid holidays
• Tuition reimbursement
• Employee assistance program
• Employee discount program
• Vision coverage

Location and Schedule

• Hybrid work arrangement in Pittsburgh, PA 15203 requiring three in‑office days per week and two remote days
• Parking pass provided for a nearby lot
• Reports to senior leadership

Work Environment

The role combines in‑office and remote work with substantial computer use; clear verbal and written communication is essential. Regular attendance and reliability are critical.

Application questions

• What HRIS packages have you worked in?
• What is your salary expectation?
• What are you most looking for in your next position?