Senior Human Resource Specialist

Lead customized HR service delivery and compliance guidance while partnering with client leaders to support performance and people strategy.

Responsibilities

• Manage an assigned client portfolio, including complex accounts, supporting client success, growth, and high customer satisfaction and retention
• Build and maintain strategic relationships with clients; provide value-added guidance and solutions aligned to business results
• Interface with client HR leaders and partner with senior stakeholders where appropriate
• Advise clients on HR compliance and business goals; tailor approaches based on evolving client needs
• Apply deep expertise in employee relations, legislation interpretation, benefits, wage and hour regulations, and employee performance management
• Recommend innovative HR strategies and deliver policy interpretation and best practices aligned to employment laws across all 50 states
• Coordinate with internal support teams such as DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and COEs
• Analyze HR data and statistics to identify trends and patterns; use metrics to recommend policies and activities that improve organizational culture
• Support initiatives focused on attracting and hiring qualified candidates, motivating and retaining employees, addressing staffing issues, and maintaining legal compliance
• Facilitate client trainings using clear, concise, logical delivery appropriate for the audience
• Collaborate with clients and Account Executives on HR goals tied to business objectives
• Understand and apply clients’ people and organizational structure needs, including leadership development strategies across the business life cycle
• Partner with HR Consultant and/or Consulting & Development team when applicable
• Proactively engage with clients to stay current on organizational strategy and goals
• Ensure client interactions and documentation are completed accurately and on time in the appropriate client management systems and databases
• Guide and partner with HR Representative/Data Support Specialists, HR Specialists, and Account Executives
• Pilot new internal tools, resources, and products; provide feedback to manager as requested
• Participate in and may lead project teams and focus groups to improve processes or client solutions
• Request or volunteer to deliver training and development opportunities for internal partners and peers
• Serve as an SME on processes, projects, or tools as requested by leadership
• Connect with peers and internal resources across regions to identify process improvement and collaboration opportunities
• Support Customer for Life strategy by recognizing when and how to introduce options and engage internal resources as needed
• Support Sales by partnering with BPA in prospect meetings
• Understand client power structures and dynamics; advise, negotiate, and influence clients toward HR compliance and business goals
• Provide custom approaches as needed; create content and host knowledge sharing sessions with the team
• Consult proactively on approved partner technologies and initiatives to deliver client value tied to goals

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 8+ years of end-to-end Human Resources operations experience, focused on HR Generalist, HR Business Partner, or Manager roles
• Prior experience in multi-state companies with at least 500 employees
• Experience operating in a matrixed environment is preferred

Benefits

• Generous paid time off
• Top-tier medical, dental and vision benefits
• Health & wellness support
• Paid volunteer hours

Travel

• Up to 30% (car, mass transit, or plane)