Director of Human Resources

Lead HR strategy and operations across the North Carolina service area with senior oversight of recruitment, compliance, employee relations, and workforce planning.

Responsibilities

• Provide senior-level HR leadership for all North Carolina operations, supporting multiple sites, managers, and service models.
• Partner with executive and divisional leadership on workforce strategy, staffing risk, organizational structure, and HR policy implications.
• Drive HR planning, goal setting, and initiative implementation focused on retention, leadership development, and organizational performance.
• Represent North Carolina operations in HR-related audits, quality reviews, regulatory activities, and organizational planning efforts.
• Oversee full-cycle recruitment to support timely, compliant hiring aligned with North Carolina staffing requirements.
• Build recruitment strategies, track hiring metrics, and adjust approaches to meet operational demand.
• Ensure onboarding, credentialing, and background screening meet federal, state, and payer or regulatory requirements.
• Collaborate on workforce forecasting based on program growth, regulatory changes, and service delivery needs.
• Lead orientation and onboarding to maintain compliance, consistency, and a positive employee experience.
• Coordinate with training and professional development teams to identify skill gaps and support development plans for managers and staff.
• Coach supervisors on documentation, performance management, conflict resolution, and foundational employment law.
• Support succession planning and development of internal talent pipelines.
• Lead complex employee relations cases, including investigations, corrective action, and performance improvement processes.
• Ensure consistent policy application, fair decision-making, and adherence to legal and ethical standards.
• Address culture, engagement, morale, and communication challenges through proactive strategies.
• Conduct workplace assessments and help design and implement improvement plans with leadership.
• Ensure compliance with federal and state employment laws, including ADA, FMLA, EEOC, wage and hour regulations, employment eligibility, and background standards.
• Oversee HR audits, personnel file compliance, and regulatory readiness.
• Contribute to HR policy development and ensure accurate, consistent implementation across North Carolina operations.
• Ensure adherence to credentialing, training, and compliance standards required by external oversight entities and state agencies.
• Oversee HRIS processes for accurate, timely, and compliant digital recordkeeping.
• Manage HR systems used for recruiting, hiring, onboarding, reporting, performance management, and employee record maintenance.
• Develop and analyze workforce data reports, identify trends, and recommend data-driven actions.
• Ensure HR data integrity and compliance with privacy and information security standards.
• Partner with executive leadership and cross-functional teams to align HR practices across divisions.
• Serve as the primary HR point of contact for North Carolina operations when interfacing with regulators, auditors, investigators, and external partners.
• Work closely with operational leaders to ensure HR support aligns with service delivery and organizational needs.

Requirements

• Bachelor’s degree in Human Resources or a related field required.
• Minimum of 3 years of progressive HR experience, preferably in healthcare, government, or nonprofit environments.
• Strong working knowledge of state-specific hiring standards, ADA, FMLA, and EEOC regulations.
• Knowledge of North Carolina employment law, federal labor standards, and payer or regulatory compliance requirements preferred.
• Proficiency with HRIS platforms and the Microsoft Office Suite.

Technologies

• HRIS
• Microsoft Office Suite

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation

• $70,000.00 - $75,000.00 per year

Work Location

• In person
• Wilmington, NC