Human Resources Business Partner

Pet Supplies Plus offers a hybrid work arrangement in Livonia, MI at the Pet Central headquarters. In this HR Business Partner role, you will partner with store leaders to guide core people initiatives across employee relations, engagement, recruitment, compliance, compensation, performance management, and key people metrics.

As part of America’s neighborhood pet store brand, you will contribute to culture and growth across a broad network of locations. With more than 770 stores in 44 states, the brand combines a welcoming, neighborly feel with scale and opportunity. The Livonia headquarters serves as the hub for a team recognized in Franchise circles for strength and growth, reflecting the company’s focus on people, culture, and performance.

Responsibilities

• Cultivate effective relationships with store leaders, providing guidance on people-management and employee relations
• Coach leaders on interpreting the employee handbook, policies, performance management, and corrective action processes
• Ensure compliance with all applicable state and federal regulations and guidelines
• Conduct investigations and manage the ADA interactive accommodation process as needed
• Review unemployment claims and help minimize costs through targeted coaching on performance and policy with store leaders
• Collaborate with Recruiting and Store Leadership to support hiring for new stores within assigned markets
• Participate in the internal selection process for future store leaders, including succession planning and talent reviews
• Work with leaders to maintain high talent standards and forecast workforce needs for hourly and salaried roles
• Provide input on employee development and performance management programs aligned with growth, culture, engagement and vision
• Coach leaders on delivering effective performance reviews and ongoing management
• Facilitate the annual engagement survey, recognition programs, and action-planning process
• Foster a culture where individuals are accountable for their results and celebrate both individual and collective successes

Requirements

• 1–2 years of HR generalist experience, preferably in the retail sector
• Knowledge of employee relations practices, investigative skills, and applying state and federal employment laws
• Ability to manage multiple priorities in a fast-paced, growing environment
• Strong interpersonal skills and the ability to respond appropriately under pressure and in ambiguous situations
• Willingness to consistently provide superior customer service
• Strong Microsoft Office skills including Word, Excel, PowerPoint and CoPilot
• Ability to travel as required, typically 2–4 times per year

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• CoPilot

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal requirements, the company complies with applicable state and local nondiscrimination laws in every location where it operates.