Client Human Resources Business Partner II

ADP is hiring a Client Human Resources Business Partner II to support ADP’s clients as a trusted advisor, combining HR experience, ADP product expertise, and consulting skills. The role is centered on researching, troubleshooting, resolving issues, communicating expectations, and recommending solutions that help clients move forward.

Key Responsibilities

• Serve as an HR expert to ADP’s largest clients while supporting ADP’s most complex products and technologies.
• Address client challenges by taking a broad perspective to identify effective solutions.
• Resolve issues independently while managing priorities, organizing daily work, and multi-tasking as needed.
• Proactively engage with clients by providing information, best practices, and training related to ADP solutions.
• Use strong interpersonal skills along with HR and ADP product knowledge to communicate clearly with clients and resolve concerns.
• Maintain responsiveness through prompt follow-up and the ability to change direction when priorities shift.
• Strive to exceed client expectations in every interaction.
• Hold the highest ethical standards and live ADP’s core value of Integrity is Everything.
• Interpret internal or external business issues and recommend solutions and best practices to both ADP leadership and clients.
• Share knowledge and best practices with less experienced Consultants and Specialists at ADP.

Required Qualifications

• 3–5+ years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
• 3–5+ years of experience in a customer service or human resources environment, with demonstrated ability to produce positive results.

Preferred Qualifications

• SHRM-CP/SCP and/or PHR/SPHR certifications are highly preferred.
• High-volume account management experience is highly preferred.

Education

A college degree is great but not required. If you do not have a college degree, other acceptable experiences may include experience noted above, or military experience.

Compensation

Salary range: USD 55,500–103,700 per year. Base salary offers may vary based on factors such as location, skills, and relevant experience.

Some positions may include additional compensation in the form of bonus, equity or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.

Benefits

• Medical, Dental, Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

Location and Work Style

Norfolk, VA (Hybrid)