Human Resources Consultant

ADP is hiring a Human Resources Consultant to partner with some of its largest clients as a trusted HR advisor. This hybrid role in Troy, MI focuses on researching, troubleshooting, and resolving client issues while sharing recommendations and education grounded in both HR experience and ADP product expertise.

What you will do

• Act as an HR expert for ADP’s largest clients while supporting ADP’s most complex products and technologies.
• Approach client problems with a broad perspective to identify solutions and drive issue resolution.
• Work independently to troubleshoot and resolve client concerns.
• Proactively engage with clients by providing information, best practices, and training related to ADP solutions.
• Use strong interpersonal skills, along with HR and ADP product knowledge, to communicate clearly and resolve issues.
• Manage priorities day to day through strong organization, multi-tasking, adaptability, and prompt follow-up.
• Strive to exceed client expectations in every interaction.
• Interpret internal or external business issues and recommend solutions and best practices to both ADP leadership and clients.
• Share knowledge and best practices with less experienced Consultants and Specialists at ADP.

What you bring

• 5-8 years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
• 5-8 years of experience in a customer service or human resources environment, including a proven ability to produce positive results.
• HR Certification, or willingness to pursue it within the first year.
• A college degree is great but not required; acceptable alternatives include experience noted above or Military Experience.

Day-to-day focus

• Research, troubleshoot, and resolve client needs.
• Communicate with clients and work to exceed expectations.
• Provide recommendations and educate clients using HR and ADP expertise.

Benefits and workplace support

• Best-in-class benefits that start on Day 1.
• Company-paid time off for volunteering for causes you care about.
• A culture that values equity, inclusion, and belonging, including a safe space for diverse perspectives and insights.
• Opportunity to join Business Resource Groups to connect with global networks and allies.
• Career growth in an agile, fast-paced environment, with opportunities to progress.
• Ongoing training, development, and mentorship opportunities.
• Support for mental health and well-being, with a focus on associate health.
• Commitment to giving back and creating lasting, positive community impact.
• Paid time off to “pay it forward” through volunteering.

Location: Troy, MI (hybrid). Minimum experience: 5 years.