HR Partner

Amazon’s PXT team is hiring an HR Partner to support HR operations and employee experience on an onsite team in the Bronx, NY facility.

Responsibilities

• Support a positive employee experience by running key programs, reinforcing workplace standards, and partnering with PXT and Operations to build a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, including meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring issues are resolved or escalated as appropriate while handling sensitive information with discretion and professionalism.
• Help run and monitor feedback channels such as roundtables, floor walks, and employee engagement activities, supporting issue tracking and follow-up with senior PXT members to drive resolutions and improvements.
• Coach frontline leaders on behaviors tied to engagement and retention, reinforcing expectations and guiding leaders in choosing and using available tools to improve team communication, recognition, and performance conversations.
• Support site-level engagement, communication, and culture-building initiatives by coordinating logistics, gathering feedback, and monitoring effectiveness.
• Learn to track and summarize PXT-related data (such as attrition/attendance trends, hiring data, and employee sentiment) and help prepare insights for site reviews or team discussions.
• Promote self-service tools for routine employee and manager questions, identifying recurring gaps and escalating opportunities to improve tool usability or adoption.

Requirements

• Bachelor’s degree
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to maintain confidentiality when handling sensitive information
• Experience communicating effectively with diverse audiences, including explaining processes, addressing concerns, and providing technical guidance

Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Excel
• AI-powered tools
• HR analytics platforms

Preferred Qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or other people-facing roles with strong verbal and written communication skills
• Ability to analyze information, solve problems, and make data-driven decisions
• Intermediate Microsoft Excel skills (pivot tables, VLOOKUPs, formulas)
• Proficiency using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Ability to train, guide, and support others in using HR technologies and digital platforms with a focus on adoption and end-user experience
• Strong organizational skills, with ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced environments
• Experience building partnerships across teams, demonstrating adaptability and autonomy
• Ability to exercise sound judgment in ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem-solving skills and resourcefulness

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Location: Bronx, NY (onsite) | Salary: USD 66,300 - 98,700 per year