HR Partner, Human Resources, SSD-FC

Amazon’s Human Resources team, People eXperience and Technology (PXT), helps drive business results by building a safe, inclusive, and innovative workplace. On the SSD PXT team, this HR Partner role is designed for an onsite presence across site operations, combining standard work execution with responsive, frontline employee support.

In this position, you will coach leaders, monitor engagement feedback channels, and use HR data tools to improve the employee experience. Success comes from strong partnerships, sound judgment, and a customer-centric approach to resolving issues and strengthening day-to-day people operations.

What you’ll do

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to build a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation while handling sensitive information with discretion and professionalism.
• Run and monitor feedback channels such as roundtables, floor walks, and employee engagement activities; support issue tracking and follow-up with senior PXT team members to drive resolutions and improvements.
• Coach frontline leaders on engagement and retention-related behaviors, reinforcing expectations and guiding leaders in using available tools to improve team communication, recognition, and performance conversations.
• Support site-level engagement, communication, and culture-building initiatives by coordinating logistics, gathering feedback, and monitoring effectiveness.
• Learn to track and summarize PXT-related data (such as attrition or attendance trends, hiring data, and employee sentiment) and help prepare insights for site reviews or team discussions.
• Promote self-service tools for routine employee and manager questions, identify recurring gaps, and escalate opportunities to improve tool usability or adoption.

Core qualifications

• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience handling confidential information.
• Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions.
• Bachelor’s degree, or 2+ years of Amazon experience with 1-year human resources general experience, or equivalent experience (for example: operations, customer service, retail, or manufacturing).

Technologies you’ll use

• Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• AI-powered tools
• HR analytics platforms
• HR technologies and self-service tools

Compensation and benefits

• USD 70,400 - 89,800 per year
• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Additional information

• Location: Gardena, CA (onsite)
• Experience: 2+ years
• Work model: Onsite at an Amazon facility

Los Angeles County applicants: Job duties for this position include working safely and cooperatively, adhering to standards of excellence under stressful conditions, communicating effectively and respectfully to ensure exceptional customer service, and following federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some job duties. Pursuant to the Los Angeles County Fair Chance Ordinance, Amazon will consider qualified applicants with arrest and conviction records.

Amazon supports an inclusive hiring process. If you need a workplace accommodation or adjustment during application and hiring, including interview or onboarding support, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.