HR People Operations Advisory Representative

ASML is seeking an HR People Operations Advisory Representative for People Operations US to oversee Hire2Retire operational workflows and deliver HR operational advisory and administrative support. The role manages employee, manager, and HR inquiries through end-to-end case handling, supports transactions using HR portal tools, captures customer-related data, and helps maintain compliance and service levels.

Key Responsibilities

• Handle inquiries from first contact through registration, escalation, and resolution in a professional and efficient manner, using a first-time-right and end-to-end way of working.
• Support customers via the HR portal and related online tools to complete required HR transactions.
• Provide operational advisory support and administrative services for in-scope processes.
• Perform customer-related data gathering and input as required for transactions and case management.
• Execute work in line with defined standards, global end-to-end processes and tooling, and applicable local compliance requirements.
• Escalate cases when policy and procedure guidance or clarification is required.
• Identify customer-centered improvements and participate in improvement projects that support standardization, simplification, and automation of relevant processes.
• Ensure service level agreements are met and work toward maintaining a high level of customer satisfaction.
• Maintain current knowledge and skills, and update the knowledge database as needed.

Qualifications

• Bachelor’s degree in Business or Human Resources, or an equivalent combination of education and experience.
• Minimum 2 years of experience in HR or customer service, preferably within HR Operations.
• Experience using ServiceNow.
• Knowledge of HR processes, systems, and policies.
• Proficiency in Microsoft Office Suite, including SharePoint.
• Ability to work independently and collaboratively in a team environment.
• Strong customer focus with commitment to quality, efficiency, professionalism, and customer satisfaction.
• Ability to understand customer needs, adapt communication style, and build cooperative working relationships with employees, managers, HR colleagues, and co-workers.
• Clear, concise, and professional communication skills.
• Ability to manage priorities, align work effectively, and meet deadlines in a changing, demanding environment.
• High attention to detail, including the ability to read, interpret, and apply data, information, documents, and new skills.
• Demonstrates integrity, builds trust, shows ownership, and takes accountability.
• Demonstrates ASML’s Challenge, Collaborate, and Care values in interactions with employees, managers, and HR colleagues.
• Identifies bottlenecks, drives improvements, and follows assignments through with minimal supervision.
• Ability to follow established procedures within required timelines.

Technologies

• ServiceNow
• Microsoft Office Suite
• SharePoint

Work Location and Schedule Notes

This role is located on-site in Chandler, AZ. The position requires onsite presence to attend in-person work-related events, trainings, and meetings to support teamwork, collaboration, and innovation. A flexible workplace arrangement may be available for employees in roles conducive to remote work (up to two days a week). Travel may be required depending on business needs.

Physical Requirements

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and to ASML employees with disabilities. To request an accommodation for completing an application, participating in an interview, or otherwise participating in the employee pre-selection process, email [email protected] to initiate ASML’s reasonable accommodation process. This email address is for accommodation requests only; recruitment questions should be directed to the designated Talent Acquisition member for the position.