Human Resources Operations Associate

Support Stifel’s associate lifecycle operations by maintaining accurate HR data, processing HR transactions, and helping run HR technology workflows.

Responsibilities

• Provide operational support for associate lifecycle processes and HR systems.
• Process HR transactions across the associate lifecycle, including new hires, job and personal data changes, transfers, promotions, pay changes, reorganizations, and terminations.
• Update and maintain associate data across HR systems, records, workflows, and reports to keep information complete, accurate, and entered on time.
• Review requests and supporting documentation for completeness and compliance with established policies, procedures, and approval requirements.
• Perform routine audits of associate and organizational data, flag discrepancies, and coordinate corrections with the appropriate teams.
• Handle routine associate, manager, and HR inquiries by researching issues, providing guidance, and escalating when additional support is needed.
• Deliver Tier 1 benefits support during Open Enrollment and throughout the benefit plan year.
• Participate, as needed, in New Associate Welcome sessions.
• Support HR technology platforms and workflows, including:
  • HCM (UKG)
  • Applicant tracking/onboarding (iCIMS)
  • Service management systems (HaloITSM)
• Assist with system testing, process documentation, training materials, and HR process and workflow implementation or improvement.
• Resolve routine problems using established procedures, prior experience, and available resources; identify items that require escalation.
• Contribute to HR Operations projects, cross-training, and other departmental initiatives, as assigned.

Requirements

• Strong customer-service focus with the ability to communicate clearly and professionally with associates and managers across the firm.
• Working knowledge of HR operations, employee data, and HR system concepts.
• Ability to learn and navigate multiple systems and applications while maintaining high accuracy.
• Excellent organization, attention to detail, and ability to manage multiple priorities in a deadline-driven environment.
• Strong problem-solving and critical thinking, including researching routine issues and working independently within established guidelines.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Collaborative mindset with the ability to adapt to changing processes, priorities, and business needs.

Technologies

• Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
• HCM (UKG)
• Applicant tracking/onboarding (iCIMS)
• Service management systems (HaloITSM)

Benefits

• Health, dental and vision care
• 401k
• Wellness initiatives
• Life insurance
• Paid time off

Systems & Technology

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience using HR systems and workflow platforms preferred; experience with HR information systems, applicant tracking systems, onboarding tools, or service management systems is a plus.

Education & Experience

• Minimum required: Associate’s degree in Human Resources, Business, or a related field, or an equivalent combination of education, training, and experience.
• Preferred: 1+ years of experience in HR Operations, HR Shared Services, human resources administration, or a similar role.
• Preferred: Experience processing employee lifecycle transactions and working with HR systems, workflow tools, or case management platforms.

Location: St. Louis, MO (onsite)