Human Resources Generalist Business Partner

The Human Resources Generalist Business Partner role at Pacific Service Credit Union is a People Operations function supporting assigned departments across the full employment lifecycle. This position provides day-to-day HR guidance and hands-on support for employee relations, recruitment coordination, compliance, employee experience, communications, recognition, events, workers’ compensation, and HR technology.

Key Responsibilities

• Serve as a primary People Operations Business Partner for assigned Credit Union departments.
• Build effective relationships with department leaders and develop an understanding of operations, workforce needs, staffing requirements, challenges, and goals.
• Advise leaders on employee relations, performance management, goals, staffing, organizational changes, policy interpretation, and other people-related matters.
• Partner with leaders to identify workforce trends, employee concerns, and opportunities to improve team effectiveness and the employee experience.
• Provide consistent guidance aligned with Credit Union policies, values, business objectives, and applicable employment laws.
• Support and oversee initiatives designed to enhance employee experience throughout the employment lifecycle.
• Evaluate employee feedback to identify opportunities for improved engagement, communication, retention, and workplace practices.
• Coordinate employee recognition programs and help ensure meaningful and equitable recognition.
• Plan and support employee events, engagement activities, celebrations, and other culture-building initiatives.
• Collaborate with People Operations colleagues and department leaders to promote an inclusive, positive, high-performing workplace.
• Deliver training sessions related to HR topics such as new hire orientation, benefits onboarding, workplace conduct, safety, and/or Credit Union policies.
• Coordinate and manage People Operations communications, including drafting, reviewing, and distributing employee communications related to policies, programs, benefits, events, and organizational updates.
• Maintain appropriate People Operations communication channels, calendars, resources, and materials.
• Partner with hiring managers to clarify staffing needs, position requirements, selection criteria, and recruitment timelines.
• Coordinate recruitment activities with the Credit Union’s external recruiting resource, monitor progress, and help resolve delays or barriers.
• Provide guidance to leaders and employees regarding workplace concerns, performance issues, policy application, conflict resolution, and corrective action.
• Conduct or support prompt, thorough, and impartial workplace investigations in collaboration with the HR Manager.
• Assist leaders with documenting performance concerns, coaching conversations, and corrective actions.
• Identify employee relations trends and recommend proactive solutions, escalating complex or high-risk matters to the HR Manager or Chief People Officer as appropriate.
• Maintain confidentiality and use sound judgment when handling sensitive employee matters.
• Support compliance with federal, state, and local employment laws and regulations; assist with development, review, communication, and consistent application of People Operations policies and procedures.
• Monitor employment-law developments and recommend updates to practices, processes, and employee communications.
• Maintain accurate documentation and records required for audits, reporting, investigations, and regulatory compliance, including assistance with internal and external audits.
• Partner with People Operations leadership to identify and mitigate employment-related risk.
• Coordinate workers’ compensation claims, including initial reporting, documentation, employee and manager communication, follow-up, and return-to-work or transitional-duty processes.
• Serve as a liaison among employees, leaders, claims administrators, medical providers, and insurance partners.
• Support the effective use of HR technology, systems, and digital tools, including identifying improvements, coordinating access, testing, implementation, upgrades, troubleshooting, and user support.
• Maintain data accuracy and ensure appropriate access, privacy, and security controls.
• Develop instructions, resources, and training so employees and leaders can use HR systems effectively; generate reports and analyze workforce data to support decisions.
• Contribute to innovation and continuous improvement by adapting to changes and optimizing People Operations processes.
• Demonstrate accountability through ownership of responsibilities, clear goals, meeting deadlines, and delivering high-quality results.
• Support and uphold company culture by aligning work with the credit union’s mission and values.
• Maintain dependable performance, including attendance and punctuality.
• Comply with anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as related policies and procedures.
• Provide backup and support to management as directed; perform special projects and other responsibilities as assigned.

Required Qualifications

• Bachelor’s degree in Human Resources or a related field, or equivalent relevant work experience, required.
• Four (4) to six (6) years of progressive human resources experience, including benefits and leave administration, performance management, employee relations, and recruitment.
• In-depth knowledge of HR laws, principles, and practices related to compliance with federal, state, and local regulations.
• Extensive knowledge of federal and California employment laws, including wage and hour regulations, to ensure compliant HR practices.
• High levels of professionalism, discretion, and emotional intelligence when handling sensitive matters.
• Clear and concise oral and written communication skills, along with project management skills.
• Ability to work independently and collaboratively, with strong organizational and interpersonal skills, in a fast-paced environment.
• Ability to exercise independent judgment and make sound decisions daily.
• Strong attention to detail with analytical, problem-solving, and critical thinking abilities to assess complex issues and provide practical, scalable recommendations.
• Ability to interact professionally with all levels of staff while maintaining confidentiality at all times.
• Proficiency in HRIS and ATS software, preferably ADP.
• Excellent oral and written communication skills.
• Proficiency in computer programs such as the Microsoft Office Suite.

Preferred Qualifications

• PHR or SHRM-CP certification, highly preferred.
• Experience working with mid-to-large employers, preferred.

Technology

• HRIS
• ATS
• ADP
• Microsoft Office Suite

Compensation and Location

• Location: Concord, CA (onsite)
• Salary: USD 38 to 50 per hour
• Minimum experience: 4 years

Work Schedule

• Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules.
• Eligible for the credit union’s telecommute policy.

Travel Requirements

• Less than 10% local travel, required.
• Limited travel during the work schedule, primarily for training, meetings, or special projects.

Benefits

• Health insurance coverage: 97% premium employer-paid medical and 100% premium employer-paid dental, vision, disability, and basic life insurance for full-time employees; low monthly premium for eligible dependents.
• 401k: contribute 3% of base salary regardless of whether you contribute; company match of 75% of contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.
• Bonus program: employees are rewarded for attaining annual organizational goals.
• Tuition Reimbursement program eligible after six months of service.
• Recognition program with nominations by management, peers, or members.
• Employee referral bonus.
• Student Loan Repayment Assistance: monthly contributions toward student loans after six months of service.
• Consumer loan rate discount eligibility.
• Vacation and sick time: more than two weeks’ vacation per year for full-time employees, 11 paid holidays, and 10 days of sick leave.

Physical Requirements

• Hearing: ability to hear and comprehend spoken communication in person and over the phone.
• Vision: ability to view computer screens and read documentation clearly and accurately.
• Verbal communication: ability to speak clearly and effectively; frequent use of a telephone headset may be required.
• Manual dexterity: proficient use of hands and fingers for typing and handling documents.
• Posture and endurance: ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available.
• Mobility: ability to move within the office environment to attend meetings or assist colleagues.
• Lifting and carrying: occasionally lift and carry materials up to 30 lbs.

HR Hiring Process

• Apply: submit your resume for a job opening.
• Review and interview outreach: the Talent Team and Total Quality Consulting (TQC Team) review submissions and call or email successful applicants for an interview as soon as possible.
• In-person or live Zoom interview: after a screening call with TQC, selected candidates will be invited to the office for an in-person interview or scheduled for a live Zoom meeting with the hiring manager(s).