Human Resources Manager - Hospitality

Responsibilities

• Oversee all HR functions for a luxury residential and hospitality community, ensuring alignment with service excellence standards and organizational goals.
• Lead full cycle recruitment for seasonal and year‑round staff, partnering with department leaders in golf, food and beverage, amenities, and property management to attract and retain top talent.
• Manage and optimize ADP Workforce Now for payroll, onboarding, timekeeping, reporting, and compliance, ensuring data integrity and operational efficiency.
• Serve as a trusted advisor to leadership and employees on employee relations matters, handling concerns, investigations, and conflict resolution with professionalism and discretion.
• Foster a positive, service‑driven workplace culture that reflects the high standards of a premier community.
• Administer employee benefits programs, including open enrollment, employee education, and vendor coordination, ensuring competitive and compliant offerings.
• Ensure full compliance with federal, state, and local employment laws, including wage and hour regulations, workplace safety, and hospitality‑specific labor considerations.
• Develop, implement, and update HR policies and procedures to support operational needs and mitigate organizational risk.
• Oversee onboarding and orientation programs to deliver a welcoming and engaging experience for new hires, emphasizing service standards and community values.
• Support performance management processes, coaching managers, facilitating reviews, and addressing performance concerns in a timely manner.
• Maintain accurate and confidential employee records, leveraging HR metrics and reporting to support strategic decision‑making.
• Coordinate training and development initiatives, including customer service excellence, compliance training, and leadership development.
• Partner with leadership to support workforce planning, especially during peak seasonal operations, ensuring appropriate staffing levels and budget alignment.
• Promote employee engagement and retention through recognition programs, communication strategies, and a strong focus on workplace morale.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of progressive HR experience, with at least 2 years in a managerial role within the hospitality industry.
• Strong knowledge of employment laws and regulations applicable in the United States hospitality sector.
• Proven experience in recruitment, employee relations, and performance management.
• Excellent communication and interpersonal skills.

Technologies

• ADP Workforce Now
• Microsoft Office Suite

Preferred Qualifications

• Professional HR certification such as SHRM-CP, SHRM-SCP, or PHR.
• Experience working in diverse hospitality environments including hotels, resorts, or food and beverage operations.
• Advanced knowledge of ADP systems.
• Experience with or strong interest in learning about international visa programs.
• Demonstrated ability to lead organizational development and change management initiatives.
• Advanced training or coursework in conflict resolution and employee engagement strategies.