Human Resources Manager

The Human Resources Manager oversees day-to-day HR operations for a full-service, unionized hotel environment in Chicago, including recruitment and employment, payroll administration, benefits, training, and employee and labor relations.

Role Overview

Key responsibilities span recruitment and employment, wage and salary administration, benefits, training, employee and labor relations, organizational development, payroll, and HR compliance. The position requires experience working in a unionized hotel setting, including administration and interpretation of collective bargaining agreements and grievance management. This role also works closely with the Director of HR to support the hotel’s and brand’s goals and objectives, and participates in overall hotel management as a member of the Executive Committee.

Key Responsibilities

• Support day-to-day Human Resources operations and assist with hotel strategy execution, including recruitment, onboarding, coaching, counseling, employee engagement, and retention.
• Administer employee recognition and celebration programs, training initiatives, and employee development strategies.
• Serve as a liaison among hotel employees, management, ownership, and union representatives as appropriate.
• Facilitate open employee communications with hotel management, address employee concerns, investigate complaints, and ensure timely resolution.
• Manage employee and labor relations in a unionized environment while ensuring compliance with applicable collective bargaining agreements, labor practices, and hotel policies.
• Interpret, administer, and ensure compliance with collective bargaining agreements, including areas such as seniority, scheduling, wages, benefits, overtime, discipline, and grievance procedures.
• Respond to union grievances by conducting investigations, preparing written responses, maintaining supporting documentation, and participating in grievance meetings and labor-management discussions.
• Partner with hotel leadership and union representatives to maintain constructive labor-management relationships and address workplace concerns.
• Oversee employee relations and labor-related matters in compliance with federal, state, and local employment laws.
• Use Paylocity to administer and support payroll and HR functions, including employee records, timekeeping, attendance tracking, payroll approvals, reporting, and system maintenance.
• Assist with payroll administration in Paylocity, including accurate timecard processing, wage calculations, overtime payments, payroll adjustments, and compliance with wage and hour laws and collective bargaining agreements.
• Partner with department managers to ensure timely review and approval of employee timecards, payroll records, and attendance information.
• Maintain and administer employment, payroll, wage and salary, benefits, OSHA, ERISA, ADA, and incentive programs where applicable.
• Manage employee disciplinary actions, performance improvement plans, terminations, and unemployment compensation matters in line with hotel policies, applicable laws, and collective bargaining agreements.
• Maintain accurate and confidential employee records, personnel documentation, and HR reports.
• Provide guidance and training to department managers on employee relations, union contract provisions, Paylocity procedures, and HR policies.

Required Qualifications

• Previous Human Resources experience in the hotel or hospitality industry, preferably in a full-service, unionized hotel environment.
• Demonstrated experience working with labor unions, including collective bargaining agreement administration, grievance handling, disciplinary procedures, and labor-management relations.
• Hands-on experience with Paylocity preferred, including payroll administration, time and attendance, employee data management, and HR reporting.
• Strong working knowledge of federal, state, and local employment and labor laws.
• Experience conducting employee relations investigations, corrective actions, and conflict resolution.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to collaborate with hotel leadership, department managers, employees, and union representatives.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and labor relations matters.

Pay and Location

• Location: Chicago, IL (onsite)
• Annual Salary: USD 70,000 - 75,000

Benefits

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)

Additional Information

• Final offer will be based on factors including relevant experience, skills, education, internal equity, and market conditions.
• In accordance with Illinois law, the anticipated pay range for this position is $70-$75 per year.
• Eligibility for benefits may vary based on position, employment status, and tenure.
• The employer is an Equal Opportunity Employer committed to an inclusive environment.
• All qualified applicants will receive consideration without regard to protected characteristics under applicable federal, state, or local laws.

Technology

• Paylocity