Manager, Human Resources & Benefits

As the Manager, Human Resources & Benefits, you will lead day-to-day HR operations for the Miami Marlins, including supervision of the HR team and comprehensive management of domestic and international benefits administration. Reporting to the Vice President of Human Resources, you will also serve as a key advisor to department leaders across Baseball Operations, Front Office Business Operations, and Event Staff.

Key Responsibilities

• Manage the day-to-day operations of the HR department to ensure consistent, effective HR support across the organization.
• Supervise, coach, and develop HR team members, including HR business partners, coordinators, assistants, and interns.
• Set and manage departmental priorities, allocate workloads, and provide guidance on complex HR matters.
• Partner with department leaders on employee relations, performance management, staffing needs, and related HR topics.
• Oversee recruiting, onboarding, and offboarding activities across the organization in collaboration with assigned HR team members.
• Identify opportunities to improve HR processes, workflows, and service delivery.
• Lead daily HR compliance activities, policy administration, and maintenance of employee records.
• Support implementation of HR initiatives and organizational priorities.
• Administer domestic and international employee benefits programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.
• Act as the primary HR contact for benefits brokers, carriers, administrators, and other benefits partners.
• Lead annual open enrollment, including system configuration, enrollment processes, communications, and issue resolution.
• Manage benefits eligibility, enrollment changes, qualifying life events, and carrier coordination.
• Oversee leave of absence administration, including FMLA, parental leave, short-term disability, long-term disability, and other applicable programs.
• Research and resolve complex benefits issues with carriers, vendors, and internal team members.
• Oversee benefits administration within the HRIS, including carrier integrations, data accuracy, and process improvements.
• Ensure compliance with applicable benefits regulations, plan requirements, and reporting obligations.
• Partner with the Vice President, Human Resources on benefits renewals, plan evaluations, and recommendations for improvements.
• Provide guidance to department leaders on employee relations, performance concerns, policy interpretation, and workplace matters.
• Manage employee relations issues and investigations, escalating sensitive or high-risk matters as appropriate.
• Coach managers on people management practices, performance conversations, and employee development.
• Support consistent application of HR policies and practices across departments.
• Partner with HR business partners to address workforce needs and ensure timely resolution of employee matters.
• Oversee the Employee Engagement & Recognition (EER) Committee and support execution of employee engagement and recognition initiatives.
• Coordinate organization-wide activities and programs with the HR team and internal stakeholders.
• Support performance management, goal setting, and other organizational HR initiatives.
• Identify opportunities to improve the overall team member experience.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• Minimum of 5 years of progressive human resources experience, including significant responsibility for benefits administration.
• Experience supervising, coaching, or leading HR team members.
• Strong working knowledge of employee benefits administration, including health and welfare plans, retirement programs, and leave management.
• Experience working directly with benefits brokers, insurance carriers, and third-party administrators.
• Solid understanding of employment laws, HR compliance requirements, and employee relations practices.
• Experience with HRIS platforms and benefits administration systems.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
• Excellent judgment and discretion, with the ability to handle confidential and sensitive matters.
• Strong interpersonal and communication skills to build relationships across all levels of the organization.
• Ability to work independently, take ownership, and resolve issues with minimal oversight.

Tools and Technologies

• HRIS
• UKG Pro
• Paycom

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Retirement
• Voluntary benefits
• FMLA
• Parental leave
• Short-term disability
• Long-term disability

Preferred Qualifications

• Experience administering international employee benefits programs.
• Experience with UKG Pro or Paycom.
• Experience working in professional sports, entertainment, hospitality, or another event-driven environment.

Work Location and Schedule

• Primarily based at loanDepot park in Miami, Florida (onsite).
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Attendance and work at select Miami Marlins home games and other events is required. This position is not expected to work every home game, but will provide HR coverage and support during designated games and organizational events.
• Occasional travel may be required to support organizational operations and HR initiatives.