People Operations Partner

The People Operations Partner is a key member of the People Operations team, reporting to the Director of People Operations. This in-office role supports employee relations, benefits administration, payroll inquiries, onboarding and offboarding, and internal communications, with regular on-site presence and travel within the assigned region approximately every 2–3 weeks.

Role Responsibilities

• Provide guidance and support to managers and team members on employee relations matters, including performance management, goal setting, performance evaluations, coaching and development conversations, corrective actions and documentation, and one-on-one meeting best practices.
• Assist leaders in resolving employee concerns while promoting a positive work environment.
• Monitor and respond to inquiries received through the People Operations inbox.
• Ensure consistent application of company policies and employment practices across teams.
• Serve as a resource for team member benefits-related questions, directing employees to appropriate benefits resources and external support providers.
• Support benefits communications and employee education initiatives.
• Partner with vendors and internal stakeholders to address and resolve benefits-related issues.
• Respond to payroll-related inquiries from managers and team members.
• Coordinate and process approved pay adjustments.
• Partner with payroll stakeholders to support timely and accurate resolution of payroll concerns.
• Support onboarding activities to help ensure a positive and seamless new hire experience.
• Coordinate offboarding processes, including employee separation documentation and communications.
• Assist with maintaining onboarding and offboarding procedures and related resources.
• Support the Director, People Operations, in coordinating company-wide and division-level communications.
• Assist with planning and execution of Company Town Halls and Division Town Halls.
• Help ensure employees receive timely, accurate, and engaging organizational updates.
• Support company-wide employee engagement initiatives and programs.
• Coordinate quarterly and annual employee recognition and awards programs.
• Assist with activities that strengthen company culture, employee satisfaction, and retention.
• Support pre-close integration planning, including employee onboarding materials, offer letters, organizational documentation, and transition readiness activities.
• Coordinate Day One and Week One onboarding activities, ensuring a smooth transition into IOS policies, benefits, systems, and culture.
• Partner with leaders to execute employee communications, change management, and workforce integration activities during the acquisition process.
• Provide ongoing support to acquired employees and leaders to drive engagement, retention, and successful long-term integration into IOS.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
• 5+ years of Human Resources experience.
• Strong knowledge of HR practices, employee relations, employment policies, and workforce support programs.
• Excellent interpersonal, communication, relationship-building, and conflict-resolution skills.
• Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• High emotional intelligence, discretion, and the ability to build trust and credibility across all levels of the organization.
• Proficiency with Microsoft Office and HRIS / People Operations systems.

Preferred Experience

• Experience supporting organizational change, acquisitions, employee onboarding, or workforce integration initiatives.

Technology & Tools

• Microsoft Office
• HRIS
• People Operations systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location & Travel

• Work location: In person (Fort Smith, AR)
• Travel: To other offices within the assigned region approximately every 2–3 weeks

Supervisory Responsibilities

None