Hospitality Administrative & Human Resources (HR) Associate - 2+ yrs exp required

Bryce Resort in Basye, Virginia is seeking a hands-on Hospitality Administrative & HR Associate to manage day-to-day administrative duties, front-desk support, onboarding, and entry-level HR tasks under the direction of the Director of Finance & HR. This onsite role blends administrative responsibilities with compliance and financial administration to support a busy resort environment.

Responsibilities

• Assist with the new-hire onboarding lifecycle, including coordinating recruiting tasks, collecting paperwork, scheduling orientations, and facilitating onboarding activities.
• Maintain tracking logs for employee certifications, required permits, and training completion.
• Conduct or coordinate background checks, DMV record checks, and other employee eligibility verifications as requested.
• Provide front-line administrative support for employee benefits enrollment, including distributing forms, answering basic questions, and routing complex issues.
• Help maintain compliance with federal, state, and local employment laws; review and assist with updating HR policies as needed.
• Support employee recognition events and morale initiatives.
• Coordinate and manage the J-1 seasonal internal student work visa program.
• Audit, reconcile, and close daily departmental financial reports; investigate and correct discrepancies.
• Update and balance company checkbooks, daily ledgers, and the General Ledger.
• Prepare and file monthly, semi-annual, and annual government reports and sales tax submissions.
• Handle all membership updates, activity passes, membership passes, and front-desk POS transactions.
• Count and balance daily operating cash funds when assisting the General Cashier.
• Assist with phone coverage and guest/member inquiries at the front desk.
• Support the Director of Finance & HR with miscellaneous administrative and departmental tasks as assigned.
• Support the resort’s online booking engine by updating seasonal assets, pricing, and content.
• Assist with POS system integrations, updates, troubleshooting, and staff training.

Requirements

• Experience: 2+ years in hospitality administration, bookkeeping, or human resources.
• HR Knowledge: General familiarity with employee lifecycle processes; willingness to learn HR compliance basics.
• Financial Acumen: Experience with bookkeeping, daily reconciliations, ledger management, and sales tax filings.
• Technology: Proficiency in Microsoft Office Suite; POS or online booking platform experience is a plus.
• Communication: Friendly, clear written and verbal communication; comfortable engaging with guests, members, and staff.
• Organization: Detail-oriented with the ability to manage routine tasks concurrently in a fast-paced resort environment.
• Discretion: Ability to handle sensitive employee and financial information with confidentiality.

Experience

• Hospitality, Administration, or Human Resources: 2 years (Required)

Technologies

• Microsoft Office Suite
• POS system
• Online booking platform
• Online booking engine

Benefits

• Health insurance
• 401(k) plan with company match
• Paid time off
• Resort perks: Free ski pass, free golf pass, free bike pass, discounts on retail and employee shift meals
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance
• Retirement plan
• Vision insurance

Reporting Structure

• Reports To: Director of Finance & HR
• Direct Reports: None

Location & Commute

• Work Location: In person
• Ability to commute: Basye, VA 22810 (Required)