HR Partner

HR Partner role on Amazon’s PXT team in Omaha, NE, focused on HR operations, frontline employee support, and improving employee experience onsite.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to build a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established SLAs and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline support by responding to employee inquiries, addressing concerns, and ensuring appropriate resolution or escalation while handling sensitive information with discretion and professionalism.
• Run and monitor feedback channels (roundtables, floor walks, employee engagement activities), support issue tracking and follow-up, and partner with senior PXT team members to drive resolutions and improvements.
• Coach frontline leaders on engagement and retention behaviors, reinforce expectations, and guide leaders in using available tools to improve communication, recognition, and performance conversations.
• Support site-level engagement, communication, and culture initiatives by coordinating logistics, gathering feedback, and monitoring effectiveness.
• Learn to track and summarize PXT-related data (attrition/attendance trends, hiring data, employee sentiment) and help prepare insights for site reviews and team discussions.
• Promote adoption of self-service tools to resolve routine employee and manager questions, identify recurring gaps, and escalate opportunities to improve tool usability and adoption.

Requirements

• 2+ years of experience.
• Bachelor’s degree, or 2+ years of Amazon experience with 1-year human resources general experience, or equivalent experience (operations, customer service, retail, manufacturing).
• Experience handling confidential information.
• Basic proficiency with Microsoft Office Suite (Word, basic Excel spreadsheet functions, and Outlook calendar/email management).
• Experience communicating effectively with diverse audiences by explaining processes, addressing concerns, and providing technical guidance.

Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Self-service tools
• AI-powered tools
• HR analytics platforms
• HR technologies and HR technology/digital platforms

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance: medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, and Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Preferred Qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people-facing roles with strong verbal and written communication
• Ability to analyze information, solve problems, and make data-driven decisions
• Intermediate Microsoft Excel skills (pivot tables, v-lookups, formulas)
• Proficiency using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and improve processes
• Ability to train, guide, and support others in HR technologies and digital platforms, with a focus on adoption and end-user experience
• Strong organizational skills managing multiple priorities, meeting deadlines, and delivering results in fast-paced environments
• Experience building partnerships and collaborating across teams with adaptability and autonomy
• Sound judgement and comfort navigating ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem-solving skills and resourcefulness

About the Team

• Amazon Fulfillment Centers (FCs) in North American Customer Fulfillment (NACF) are fast-paced, using robotics, scanning machines, and computer systems to deliver millions of items daily.
• NACF PXT is a talent cultivator where Amazonians build depth of experience and expertise to grow across Amazon business lines.
• Our HR Leaders provide strategic and tactical leadership for people initiatives, internal customer support, and HR functional excellence and process improvement in locations with up to 6,000 associates.
• NACF’s PXT teams are flexible, thoughtful, socially responsible, and plan for the future.

Amazon is an equal opportunity employer. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Location: Omaha, NE (onsite) | Pay: USD 51,300 - 89,800 per year