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Amazon.com Services LLC

HR Partner, Human Resources

Amazon.com Services LLC
Albuquerque, NM $51k - $90k/yr Full time Posted 13d ago
Business Partner Employee Engagement Employee Relations HR Hr Analytics Hr Technology Human Resources Internal Communications Microsoft Office Office Suite Office Tools People Management
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Job Description

HR Partner on Amazon's People eXperience and Technology (PXT) team, focusing on employee experience, engagement, leadership development and HR operational excellence with on-site duties at an Amazon facility in Albuquerque, NM.

Responsibilities

  • Contribute to a positive employee experience by delivering key programs, upholding workplace standards, and collaborating with PXT and Operations to cultivate a culture where staff feel valued, heard, and supported.
  • Perform standard HR work with consistent quality and timeliness, meet service level agreements, and maintain accurate records of HR processes and employee interactions.
  • Provide frontline employee support by addressing inquiries, resolving concerns, and ensuring appropriate resolution or escalation of matters, handling sensitive information discreetly.
  • Support feedback channels such as roundtables, floor walks, and engagement activities; track issues and coordinate with senior PXT teammates to drive resolutions and improvements in employee experience.
  • Coach frontline leaders on behaviors that impact engagement and retention; reinforce expectations and guide leaders in using available tools to enhance team communication, recognition, and performance conversations.
  • Assist in site-level engagement, communication, and culture-building initiatives; coordinate logistics, gather feedback, and monitor effectiveness.
  • Learn to track and summarize PXT-related data (e.g., attrition, attendance trends, hiring data, employee sentiment) and prepare insights for site reviews or team discussions.
  • Promote self-service tools to resolve routine employee and manager questions; identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Requirements

  • Bachelor's degree
  • Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to maintain confidentiality when handling sensitive information
  • Experience communicating effectively with diverse audiences (explaining processes, addressing concerns, providing technical guidance)

Technologies

  • Microsoft Office Suite
  • Microsoft Excel
  • AI-powered tools
  • HR analytics platforms

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Sign-on payments
  • Restricted stock units (RSUs)
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Basic Life & AD&D insurance

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