Human Resources Manager

What we offer

Bill Wilson Center in Santa Clara invites you to contribute to a values‑driven, collaborative culture where HR, Finance, and Programs work together to create positive impact. As the Human Resources Manager, you will help shape a best‑in‑class employee experience and support a mission‑focused team. This onsite role offers a competitive salary, a robust benefits package, and clear paths for career growth within a purpose‑driven organization.

Salary: $95,000 - $115,000 per year • Location: Santa Clara, CA (onsite)

• 4 weeks of accrued paid time off
• 14 paid holidays per year
• Paid health, dental, and vision insurance plus voluntary life coverage
• Flexible spending accounts for medical, dependent care, parking, and transit
• 401(k) retirement plan
• 24/7 employee assistance program
• Upward career mobility
• Discounts through Tickets At Work and LifeMart

Responsibilities

• Model our values and actively cultivate a positive agency culture through daily actions
• Oversee the smooth operation of the HR department and lead the HR team
• Serve as the primary point of contact for leadership on policies and best practices
• Collaborate with leadership to address employee relations concerns, conducting investigations from start to finish with guidance from legal counsel and the Chief People & Culture Officer as needed
• Coordinate with attorneys to handle legal requests promptly and maintain awareness of legal risk in daily duties
• Ensure timely submission of unemployment data, draft appeals, and represent during hearings; manage wage garnishments and respond to wage and hour claims and EEOC complaints
• Act as the department's compliance officer, ensuring timely external reports (Annual Pay Data Report, EEO‑1, OSHA 300/300A) and internal reports (HR dashboard, open positions, organizational chart)
• Oversee benefits administration (health, retirement, voluntary benefits, workers' compensation) and coordinate open enrollment activities such as benefits fairs and vaccination clinics
• Manage leave of absence processes (FMLA, CFRA, PDL, PFL) and work accommodations; maintain accurate leave records
• Oversee talent acquisition including recruiting, hiring, onboarding, and enhancing the new hire experience
• Lead talent management, including performance evaluations, OKRs, merit increases, and professional development initiatives
• Direct HR system projects, establishing objectives, timelines, stakeholder communication, and delivering outcomes
• Support efforts to boost employee engagement, recognition, and retention; participate in agency events
• Support training initiatives around compliance, safety, and Bill Wilson Center values
• Analyze data to identify trends, diagnose issues, and present data‑driven recommendations to leadership
• Maintain compliance with federal, state, and local labor laws, safety regulations, and industry standards
• Always act in the agency's best interest
• Additional duties as assigned

Requirements

• Bachelor's degree in Human Resources, Business Administration, or Psychology; HR certification preferred
• Prior experience managing an HR team is required
• Minimum of six years of HR experience or an equivalent mix of education and experience
• Experience with HRIS/ATS systems is required; Paycom is highly desirable
• Strong proficiency with Microsoft Office or Google Workspace; advanced Excel skills preferred
• Solid knowledge of HR practices and applicable federal, state, and local laws
• Detail-oriented with excellent written and verbal communication skills
• Strong follow-through and ability to see assignments through to completion
• Self-starter capable of navigating ambiguity
• Experience creating presentations and leading large-group trainings
• Ability to juggle multiple projects in a demanding, fast-paced environment and meet deadlines
• Experience working with a culturally diverse staff
• Ability to exercise discretion and maintain confidentiality

Technologies

• Paycom
• Microsoft Office
• Google Suite
• Excel

About Bill Wilson Center

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County, including street outreach and crisis line programs. The center's programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow into healthy, self-sufficient adults.

Equal Opportunity notice: Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.