Human Resources Manager

Support hotel people operations across the team member lifecycle while partnering with leadership to drive strong guest experiences onsite in Miami.

Responsibilities

• Provide support, direction, and counseling to the hotel leadership team; coach managers and team members to exceed guest expectations and support property vision.
• Ensure team members reflect company values including Integrity, Communication, Respect, Teamwork, Service, Innovation, Professional Growth, Profitability, and a Can-Do Attitude.
• Ensure team members have the tools and resources needed to deliver the guest vision.
• Manage team member relations programs and activities (recognition and social or general hotel meetings) to maintain a positive relations climate.
• Maintain an HR strategy that supports strong team member performance.
• Implement company onboarding procedures for new hires and readiness for existing team members.
• Coordinate and conduct company and brand-specific orientation and training programs.
• Support open feedback and coaching to help close performance gaps.
• Support team members in accessing learning opportunities.
• Understand, communicate, implement, and adhere to company and hotel policies and procedures.
• Oversee communications and postings related to Federal, State, and Local laws.
• Partner with DHR to investigate and resolve team member issues; recommend resolutions based on policy as appropriate.
• Direct team members and team captains in implementing HR plans, programs, policies, and training.
• Manage the Workers’ Compensation claims process.
• Create and maintain personnel files and enter team members into the HR system.
• Train new hires on HR processes, programs, policies, and information systems.
• Support payroll record processing and maintenance in line with policies and procedures.
• Respond to team member and management questions related to HR programs, policies, and guidelines.
• Escalate HR management on team member relations issues within the division or property.
• Maintain confidentiality and security for team member and property records, files, and information.
• Maintain accurate employee records and files, including interview documents, I-9s, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, and department orientation checklists.
• Handle sensitive situations with tact, respect, diplomacy, and confidentiality.
• Monitor hiring and recruitment for compliance with local, state, and federal laws and company standards; support internal transfers and external hires.
• Coordinate pre-hire checks, notify applicants of results, and schedule and track orientation.
• Coordinate applicant background checks.
• Coordinate onboarding activities, including new hire setup, job descriptions, and paperwork.
• Provide job offer recipients with required documentation to complete first-day I-9 employment verification forms.
• Follow employment compliance standards for newly hired employees (I-9, job requisition files, personnel files, etc.).
• Maintain and validate personnel records in HR systems; follow up on outstanding new hire paperwork.
• Manage HR audits with tracking systems to ensure timely and accurate completion.
• Assist with procedures for LOA, Workers Compensation, unemployment claims, garnishments, and related items.
• Prepare and review written documents (daily logs, letters, memoranda, reports) with proofreading and editing for accuracy and completeness.
• Process HR-related orders in the property ordering system; ensure receipt of items and invoice processing for payment.
• Build and maintain positive working relationships across team members and departments.

Requirements

• Diploma or Bachelor Degree in a related field.
• 3+ years of experience in HR roles, including 1+ year in a leadership level position.
• Recruitment experience in the hospitality field (required).
• Union environment experience (preferred).
• Previous supervisory responsibility (required).
• Sedentary work: exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor.
• Effective verbal and written communication with team members and guests.
• Ability to listen to, understand, and clarify concerns raised by team members and guests.
• Ability to multitask, prioritize, and meet deadlines.
• Human resources hotel operations experience (desirable).
• Knowledge of local labor laws and employment law requirements (required).
• Up-to-date on HR trends and practices in the market.
• Computer literate in Microsoft Windows applications (required).
• Ability to create a collaborative environment; strong relationship building.
• Excellent organization and multitasking skills.
• Multicultural awareness and ability to work with diverse communities and backgrounds.
• Flexible and able to embrace and respond to change.
• Ability to work independently with strong initiative; self-motivated and energetic.
• Strong leadership and communication skills.
• Can-do attitude and hands-on approach to HR management.
• Flexible schedule to be available days, nights, holidays, and weekends based on hotel demands.
• Ability to handle problems by anticipating, preventing, identifying, and solving; evaluate complex information to meet objectives.
• Ability to maintain confidentiality.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Technologies

• Microsoft Window applications

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement and upward mobility
• Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• $5.0 billion portfolio across 148 premium-branded hotels with more than 22,000 guestrooms in 37 states and 106 cities.
• More than 7,000 team members nationwide; operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.
• Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Three-time recipient of the Marriott Partnership Circle Award and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, won Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.