People Operations Coordinator

Join Chevy Chase Club as the primary coordinator for day-to-day People Operations, supporting the team member experience for 500+ employees onsite in Chevy Chase, MD.

Responsibilities

• Act as the first point of contact for employee and management questions related to People Operations
• Deliver high-touch customer service for team members and applicants
• Maintain a welcoming, professional environment within People Operations
• Handle employee files and records with strict confidentiality, discretion, and compliance
• Coordinate onboarding, orientation, and offboarding processes
• Support employees with benefits enrollment, payroll questions, employment verifications, and general HR inquiries
• Manage departmental communications, correspondence, calendars, and office organization
• Coordinate recruiting activities, including job postings, career fairs, interview scheduling, and candidate communications
• Assist department leaders with staffing needs and onboarding initiatives
• Support seasonal hiring and large-scale recruiting initiatives
• Maintain accurate, timely employee data in Human Capital Management (HCM) systems
• Assist payroll administration by processing changes, tracking documentation, and responding to payroll-related inquiries
• Generate reports and support workforce analytics and recordkeeping
• Support employee relations initiatives and help address concerns professionally and confidentially
• Coordinate employee wellness programs, recognition efforts, and engagement activities
• Support a positive workplace culture aligned with Club values and service standards
• Assist with compliance across federal, state, and local employment laws and regulations
• Maintain required labor law postings, documentation, and audit records
• Support administration of policies, procedures, compensation programs, and benefits processes
• Recommend operational process improvements to enhance efficiency

Requirements

• Associate's degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered
• Minimum 3 years of administrative or human resources experience
• Prefer experience in hospitality, private clubs, hotels, resorts, or other service-focused environments
• Experience supporting a diverse workforce in a fast-paced environment
• Strong proficiency in Microsoft Office Suite and Human Capital Management (HCM) systems
• Bilingual in English and Spanish strongly preferred
• Human Resources certification (SHRM-CP, PHR, or similar) is a plus
• High-volume, seasonal staffing experience highly desirable

Knowledge, Skills & Abilities

• Exceptional organization and attention to detail
• Energy and a solution-oriented mindset
• Dependability with strong follow-through
• Proactive, forward-thinking approach with ability to anticipate needs and solve problems
• High discretion and ability to handle sensitive information confidentially
• Sound judgment balancing policy consistency with flexibility and compassion
• Strong interpersonal skills to build trust and relationships at all levels
• Friendly and approachable demeanor with confidence to be firm and professional when needed
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and deadlines in a dynamic hospitality environment

Technologies

• Microsoft Office Suite
• Human Capital Management (HCM) systems

Hiring Process

• Initial phone screening, followed by a virtual interview
• Local finalists invited to the Club for an in-person interview and property tour

Location: Chevy Chase, MD (onsite) | Salary: USD 69,000 - 90,000 per year