People Operations Specialist II (HR Compliance)

Advocate Aurora Health is seeking an onsite, People Operations Specialist II focused on HR compliance to deliver service, interpret policies, and uphold regulatory standards. Based in Milwaukee, Wisconsin, this role offers an hourly pay range of USD 30 to 46 and collaborates with HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.

Responsibilities

• Spot opportunities to streamline processes and contribute to knowledge management through updates to standard operating procedures, case documentation, and training materials.
• Engage in cross-training across multiple content areas to bolster business continuity and increase team agility.
• Oversee case queues, prioritize workload, and ensure timely closure of open items to promote resolution and accountability.
• Provide professional, empathetic, and solution-focused support to teammates to enhance their experience.
• Collaborate with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure smooth end-to-end service delivery.
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistency and accuracy.
• Maintain knowledge of federal and state employment laws and regulations and apply this knowledge to Advocate initiatives to minimize risk.
• Serve as a liaison among teammates, HR teams, and vendors to resolve escalations, track resolution progress, and sustain positive service experiences.
• Continuously assess and improve HR Operations, the HR Service Center, and Leave and Compliance strategies using emerging technologies, innovative solutions, business feedback, and the teammate experience.
• Ensure ongoing delivery of employee life cycle services across the organization in compliance with labor laws and audit principles.
• Resolve issues efficiently and accurately with minimal errors while balancing policy compliance and teammate care.
• Prioritize and manage high volumes of transactions, cases, claims, audits, and emails while meeting service delivery metrics.

Requirements

• Bachelor's degree or equivalent experience in business, Human Resources, Compliance, or a technology-related field.
• Typically requires two years of experience in human resources or six years in customer service.
• Effective written and verbal communication with all levels of the organization, upholding integrity, ethics, and customer service standards.
• Active listening with the ability to ask targeted questions to aid problem solving and issue escalation.
• Ability to work effectively in high-pressure situations requiring sound decision making and handling confidential or sensitive matters.
• Strong sense of urgency to meet commitments and complete assignments.
• Knowledge across HR domains including payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
• Strong critical thinking and multitasking abilities in a high-volume environment.
• Consistent delivery of high-quality customer service in a professional manner.
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills.
• Ability to build trusting relationships, influence leaders, and develop solutions to achieve results.
• Self-directed, motivated, flexible, and able to manage multiple conflicting priorities and deadlines.
• Strong computer skills, including Microsoft Office, human capital management systems, case management, and knowledge management tools.
• Licensure or certification is not required.

Technologies

• Microsoft Office
• Human capital management systems
• Case management tools
• Knowledge management tools

Physical Requirements and Working Conditions

• This role requires travel, exposing the team to road and weather conditions associated with travel.
• Operates all equipment necessary to perform the job.
• Typically works in a normal office environment.