Senior Manager, HR Partnership & Leadership

The Senior Manager, HR Partnership & Leadership at Person Centered Services strengthens leadership effectiveness by embedding ongoing 1:1 coaching in the day-to-day work of senior leaders. This onsite role in Buffalo, NY partners closely with HR and L&D, while maintaining a clear separation from HR decision-making.

Role Focus

This position delivers real-time coaching to Directors and key leaders to improve performance management, team dynamics, and accountability. The role translates leadership expectations into consistent behaviors, reinforces follow-through, and helps ensure leadership improvements are sustained rather than resolved temporarily.

Key Responsibilities

• Provide ongoing 1:1 coaching to Directors and key leaders to strengthen leadership effectiveness
• Observe leadership practices and team interactions to deliver direct, real-time feedback
• Support leaders in building confidence and capability to manage performance and handle team challenges proactively
• Maintain consistent engagement to support measurable, sustained improvement
• Translate leadership expectations into consistent day-to-day behaviors
• Identify leaders who require additional support and intervene early
• Reinforce accountability, consistency, and follow-through across teams
• Partner with HR Business Partners, Employee Relations, and HR leadership on complex or recurring leadership challenges
• Take ownership of coaching and follow-through after HR actions have been implemented
• Ensure HR interventions lead to sustained improvement and do not result in repeat issues
• Escalate patterns, risks, or leadership trends to HR leadership
• Partner with L&D to translate leadership challenges and trends into targeted development opportunities
• Collaborate with L&D on leadership content while ensuring practical application in daily leadership practice
• Reinforce learning by coaching leaders to apply concepts in real-time situations and integrate them into daily behaviors
• Provide feedback to L&D on gaps between training and practice based on observed behaviors and outcomes
• Use quantitative and qualitative data (including leadership metrics, stay feedback, and exit feedback) to identify trends and prioritize coaching focus
• Identify patterns and trends in leadership effectiveness across the organization and provide insight to HR leadership on capability gaps, risks, and opportunities
• Support a consistent, organization-wide approach to leadership expectations and accountability

This role does not conduct investigations or make formal HR decisions, does not determine corrective action or policy interpretation, and focuses on coaching and behavior change rather than compliance or enforcement. It influences leader actions but does not hold formal decision-making authority.

Required Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field (required)
• Minimum 7–10 years of progressive experience in Human Resources, Organizational Development, leadership coaching, or a related field
• Demonstrated experience in leadership coaching, behavior change, and/or organizational development
• Proven ability to work directly with leaders on complex people, performance, or team effectiveness challenges
• Experience driving practical, applied leadership development beyond classroom or theory-based programs
• Experience working with leaders in complex or high-change environments (strongly preferred)

Preferred Education

• Master’s degree (preferred)

Operating Model

• Works as an embedded partner in leader work over time, not a one-time or advisory function
• Provides real-time, direct feedback based on observation
• Maintains regular field presence to observe and coach leaders in their day-to-day environment
• Operates effectively in ambiguous environments and across functions without direct authority
• Builds trust while maintaining accountability for behavior change

Success Metrics and Outcomes

• Reduction in repeat employee relations issues and escalations
• Increased leader independence and confidence in managing performance and team challenges
• Observable improvement in leadership behaviors, consistency, and accountability
• Sustained behavior change demonstrated over time, not only issue resolution
• Decreased reliance on HR for routine leadership challenges
• Positive trends in engagement, feedback, and leadership effectiveness indicators
• Adoption and consistent application of leadership practices reinforced through coaching

Additional Expectations

• Commit to a respectful, just, and supportive environment aligned with inclusion and belonging
• As a leader, set and promote an inclusion and belonging culture in all business practices, including seeking, hiring, and developing candidates and addressing inclusion-related issues fairly and appropriately
• Other duties as necessary or assigned

Leadership Coaching and Influence

• Advanced coaching and influencing skills with the ability to drive behavior change
• Ability to provide direct, candid, and real-time feedback to senior leaders
• Skilled in facilitating difficult conversations
• Strong interpersonal and relationship-building skills across all levels

Compensation and Location

• Location: Buffalo, NY (onsite)
• Salary: USD 91,000 - 115,000 per year

Benefits

• 20 Days of paid time off (PTO) in your first year, increasing to 25 Days in your second year
• 13 Paid Holidays
• Comprehensive health insurance plans (Medical, Dental & Vision) for employee selection
• 401(k) with Company match of 50% of the first 6%, up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with up to $500 for wellness eligible expenses
• Employee Discount and Wellness Programs, including 3 paid hours per week for exercise, volunteering, or personal wellness
• Professional development opportunities including mentorship program options and ongoing coaching

New Employee Orientation (NEO)

• All new team members participate in NEO offered Monday through Friday both onsite and online
• Day one includes in-person training at the West Seneca, NY office, introducing culture, values, and the foundation of Care Coordination