Sr. Manager, Human Resources Governance and Data Integrity

Lead HR governance, compliance, and data integrity to keep people operations reliable, auditable, and aligned with regulatory requirements.

Responsibilities

• Create and maintain the associate handbook, ensuring it is acknowledged by all associates upon hire and whenever updates are issued.
• Set a cadence for handbook and policy updates and ensure execution stays on schedule.
• Finalize, maintain, and track HR policies, standard operating procedures (SOPs), and related organizational documents.
• Partner with all GWH departments on people policy and procedure development to ensure HR compliance with federal, state, and local laws plus current GWH policies.
• Manage internal communication for new HR policies and policy updates.
• Build and support people data dashboards and visualizations to show human capital insights and enterprise impact.
• Ensure accurate and timely HR data reporting across multiple HR systems.
• Implement and maintain HR data quality controls, including regular data audits and corrective action when needed.
• Oversee governance of HR information systems (HRIS), including data structures, access, controls, and workflows that support reporting needs.
• Support fulfillment of new position requirements, including creating and approving job descriptions aligned with organizational objectives.
• Manage job description lifecycle work: creation, revisions, and version control.
• Support HR compliance with CARF accreditation and related regulatory standards.
• Assist in preparing for and presenting HR materials during the accreditation process.
• Develop and implement action plans to address areas not meeting HR operational or regulatory standards.
• With HRBP and/or Corporate Compliance, review and support resolution of associates and risk-related relations issues in line with legal requirements and best practices.
• Align performance with GWH goals and expectations to support human capital compliance.
• Coordinate with GWH Legal and Corporate Compliance on EEOC, associate relations, and other employment-related claims.
• Partner with Corporate Compliance and insurance providers on claims submitted through GWH’s liability insurance.
• Work with all departments to identify improvement opportunities by solving HR and employee issues with associate-focused enhancements.
• Identify people vulnerabilities and help develop and implement strategies to reduce risk and exposure.
• Oversee the non-DOT random drug and alcohol testing program(s).
• Complete or assist with labor law compliance.
• Coordinate equal opportunity employment efforts with department leaders.
• Perform other duties as directed by management to support evolving organizational needs.

Requirements

• Bachelor’s degree required.
• Master’s degree preferred; equivalent combination of education and relevant professional experience may be considered in lieu of a degree.
• Minimum 3 years of experience with compliance in Human Resources, career services, and/or a related field.
• Minimum 1 year leading a team of HR generalists and/or analysts.
• Excellent computer skills, including proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills with working knowledge of BI and AI technology.
• Experience with human capital management systems (Workday and/or other HRIS).
• Resourceful, detail-oriented, and able to prioritize and manage multiple tasks.
• Knowledge and experience writing SOPs and performing auditing.
• Ability to maintain confidentiality regarding sensitive personnel, financial, legal, and investigative matters.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship.
• Demonstrates professionalism, good judgment, and a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adhere to GWH Policies & Procedures, Loss Prevention & Safety Regulations, and Guiding Principles.
• Punctuality, professional appearance, and ability to perform expected duties.
• Perform duties according to GWH safety procedures, maintain good housekeeping standards, and ensure walkways are clear of clutter.
• Adhere to local, state, and federal laws and regulations.

Technologies

• Microsoft Office
• BI
• AI
• Workday
• HRIS

Position Summary

• Ensure the integrity, compliance, and reliability of HR operations, data, and risk controls across the HR organization.
• Serve as the architect and steward of HR Governance, ensuring HR data accuracy, policy and procedure control effectiveness, audit readiness, and management of people-related risks.
• Drive continuous process improvement to reduce risk by enforcing regulations and complying with legal employment requirements, workforce standards, policies, and procedures.
• Provide guidance and recommend new procedures to GWH leaders and associates.
• Supervise: Compensation & Benefits, Shared Services, Data Integrity, and HR Compliance.

Key Performance Indicators (KPIs)

• Retention Rate (annual leadership retention vs LY, 30-day new-hire retention vs goal, Annual Retention Rate vs LY)
• Integrity of Human Capital Management Processes and Data, ensuring documentation is produced, available, and maintained
• Customer Service (feedback from Department Heads, Customers, and GWH Associates)
• HR Administration (HRIS system, dashboards and reporting, HR records, mandatory compliance training, and others)
• Positive Feedback from associates, co-workers, and GWH SLT/ELT
• Compliance with processes and procedures
• Adoption and Usage of the HRIS system and related systems

Work Location and Physical Requirements

• Location: Houston, TX (onsite)
• Ability to sit, bend, and reach.
• Ability to lift, push, and pull up to 25 lbs.
• Able to spend most working hours at a computer.