Administrator - Human Resources Operations

This administrative HR operations role supports McKinsey & Company in the San Jose office, delivering essential HR process administration, data management, and end-user coordination via ServiceNow.

Location

San Jose, CA (onsite)

Responsibilities

• Provide administrative support for HR tasks such as letters and employment verifications, while collaborating with regional HR teams on a broad range of HR processes and programs, including benefits, payroll, onboarding, offboarding, and leaves of absence, with an emphasis on risk mitigation and process improvement.
• Act as the primary contact for firm members on HR matters via the ServiceNow ticketing system, ensuring clear and professional communication.
• Manage data within McKinsey’s People Systems in a timely, accurate, and confidential manner.

Requirements

• Bachelor’s degree in HR or related field preferred
• 1+ years of relevant professional work experience
• Proficiency in HR systems such as SAP/SuccessFactors (People Central) for employee lifecycle management
• Strong technical skills, including Outlook, PowerPoint, Word, and Excel
• Integrity, maturity, and discretion in handling members and confidential information
• Ability to deliver results and meet defined HR operations SLAs
• Strong customer service orientation
• Outstanding organizational skills; detail-oriented; able to prioritize and multitask; ownership of deliverables; proactive
• Professional presence on telephone, email, and other work-related communications platforms
• Ability to expand roles beyond responsive support to proactive contributions and independent work
• Ability to work efficiently in a fast-paced, deadline-driven environment
• Strong verbal and written communication skills in English and local office languages; ability to adapt style for different perspectives and seniority levels

Technologies

• SAP/SuccessFactors (People Central)
• Outlook
• PowerPoint
• Word
• Excel
• ServiceNow
• McKinsey’s People Systems

Benefits

• Continuous learning opportunities
• A voice that matters within the organization
• Global community
• Comprehensive benefits package