Director, Human Resources

Oversee on-site HR operations for Project work at Windermere Point Golf & Ocean Club in the Bahamas.

Responsibilities

• Deliver value-add, best-in-class HR support with a focus on outstanding employee and internal customer service.
• Build and manage ongoing relationships with key stakeholders, including property-level leadership teams.
• Partner with the CHRO to deliver business-critical HR initiatives and align HR programs, processes, and projects to strategic objectives.
• Coach managers to resolve Employee Relations challenges and performance issues.
• Adapt existing HR practices and policies as needed, creating local approaches to maintain an effective HR function.
• Ensure consistent application of company policies and procedures; participate in policy reviews and influence improvements to employee experience.
• Identify training needs with stakeholders; provide training resources, assign training, monitor completion progress, and localize content and delivery when possible.
• Create, implement, and monitor safety programs, plus risk-related standard operating procedures; provide training and support compliance.
• Partner with hiring managers to support talent needs by determining staffing requirements and managing full lifecycle recruiting.
• Support hiring managers in writing and maintaining current job descriptions.
• Manage new employee onboarding, including orientation and completion of onboarding paperwork.
• Administer offboarding, working with managers to handle voluntary and involuntary terminations.
• Administer benefits: communicate benefits information, support open enrollment implementation with insurance brokers.
• Manage and administer talent mobility (internal and global) across projects to support continuity, business objectives, jurisdictional law compliance, and employee experience.
• Partner with payroll to ensure employees are set up correctly and address questions in a timely manner.
• Maintain knowledge of industry trends and employment legislation to support company compliance.
• Ensure employee information remains accurate, up to date, and organized per company standards in HRIS.
• Create and deliver onboarding, compliance, and service training curriculum when requested in support of corporate initiatives.
• Develop and champion informal and formal employee recognition programs aligned to employer brand and culture.
• Review market compensation for key roles and support hiring managers with talent acquisition strategy.
• Oversee full lifecycle recruiting for exempt and non-exempt roles, including job postings, phone screens, interview coordination, and support for offer letters, background screening, and reference checks.
• Oversee the quality of applicant content in applicant tracking systems.
• Support performance review processes and administer annual compensation adjustments.
• Develop and champion internal mobility and transfer processes.
• Maintain compliance with local employment laws and regulations.
• Own Employee Relations responsibilities, including workers’ compensation administration and internal investigations as necessary.
• Support compliance by ensuring accurate employee records in payroll and HRIS systems.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field (required).
• Club or hospitality industry experience (preferred).
• Minimum 10 years of HR leadership experience, preferably in a guest-facing or hospitality environment.
• Leadership experience in talent acquisition; direct-source recruiting experience is highly desirable.
• Strong attention to detail across people analytics and metrics, service and process delivery, and HR and Employee Relations delivery.
• Excellent written and verbal communication with strong document and report preparation skills.
• Demonstrated passion for service in a member service environment.
• Proven experience serving as a trusted advisor to business leaders.
• Strategic thinking with the ability to translate business context into execution, action, and results.
• Data-driven and analytical approach to advising and influencing managers, leaders, and stakeholders.
• Strong communication and relationship-building skills for a diverse team.
• Positive attitude and professional demeanor with exceptional interpersonal skills to support members, guests, and team members.
• Ability to work flexible hours, including evenings, weekends, and holidays; long hours may be required based on business demands.
• Ability to work in a team environment and stay calm and focused during peak periods.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet physical demands: work indoors and outdoors in all weather conditions; stand, walk, and move for periods exceeding 8 hours; lift and carry items sometimes over 50 pounds.
• Flexibility to pivot to new projects in a fast-paced environment.

Technologies

• Workday
• HRIS
• Applicant tracking systems

Benefits

• Similar to other similarly situated employees.