HR Business Center Representative II - Human Resources

In this onsite HR Business Center role, you will support employees and candidates while helping keep HR transactions and onboarding moving smoothly.

Responsibilities

• Act as the first point of contact for employees reaching out to Human Resources; complete routine tasks under moderate supervision
• Serve as the primary point of contact for internal and external candidates after offer acceptance to support a smooth onboarding process
• Provide resources and solutions for HR inquiries and maintain accurate documentation
• Apply thorough knowledge of Human Resources policies and procedures to support HR Business Center operations
• Escalate more complex issues as needed and help identify opportunities to improve HR Business Center processes
• Assist with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment
• Help ensure efficiency of Business Center operations, technology use, and transaction processes by establishing standards and procedures
• Coordinate services with Human Resource Information Systems, Human Resource program managers, and technology specialists

Requirements

• Customer focus: excellent customer relations, interpersonal, and conflict management skills
• Technology literacy: basic computer skills including word processing, spreadsheets, and databases; strong data entry skills
• Confidentiality: demonstrated ability to exercise discretion with confidential information
• Execution: detailed-oriented with experience managing multiple tasks simultaneously

Experience

• Minimum 3-5 years hands-on Human Resources and/or customer service-related experience

Education

• High School or equivalent

Technologies

• Workday
• Kronos
• ServiceNow

Certifications

• Fire Life Safety Training (LA City): if no card upon hire, obtain within 30 days of hire and maintain renewal before expiration date (required within LA City only)

Preferred

• 1 year hospital or healthcare experience
• 1 year Human Resources experience related to New Hire Onboarding
• Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements
• Knowledge of Workday, Kronos, and ServiceNow or other case management software
• Experience working in a fast-paced environment with rapidly changing priorities; ability to triage requests and inquiries and route them to the appropriate parties
• HR Certification

Compensation and Location

• Location: Arcadia, CA (onsite)
• Pay: USD 26.00 - 41.28 per hour