Human Resources Analyst- Contractual (HR Operations)

The IMF is building a competitive pool of Human Resources Analyst(s) for HR Operations to support HR service delivery and operational administration through a contractual assignment.

Responsibilities

• Administer HR policies and programs using established procedures and documented precedents
• Deliver HR services in line with defined service standards and performance targets
• Provide high-quality customer support to employees and candidates
• Administer HR transactions and allowance payments
• Perform audits, reconciliations, and quality control reviews for HR transactions and related payments
• Coordinate recruitment activities, including candidate engagement
• Resolve routine requests and escalate complex matters as needed
• Maintain accurate HR records and data
• Identify and recommend process improvements to support efficient service delivery
• Contribute to procedure and guidance materials
• Use HR technologies and AI-enabled tools to enhance efficiency and service delivery (within applicable confidentiality, data protection, and review requirements)
• Support knowledge transfer by training back-up and temporary staff
• Handle sensitive and confidential information with sound judgment, discretion, and professionalism
• Review, triage, and resolve HR inquiries and transactions submitted via HR self-service portal, email, phone, chat, or in-person channels
• Maintain customer satisfaction and service delivery performance targets
• Interpret and apply relevant HR policies, General Administrative Orders (GAOs), Staff Handbook provisions, and operational procedures
• Safeguard the integrity and accuracy of employee records and data to support benefits administration and transaction processing
• Process selected HR transactions accurately and within established service standards and timelines
• Coordinate recurring allowances and one-time payments in collaboration with payroll
• Observe policy and process controls to mitigate operational, financial, and reputational risks
• Maintain and update procedures, self-help guides, knowledge articles, and other HR service content
• Identify documentation gaps and support development and maintenance of standard operating procedures
• Recommend improvements to HR policies, work practices, procedures, and systems when justified by service delivery needs or operational risk
• Support HR service presentations, training, and knowledge transfer for colleagues and replacements
• Administer recruitment lifecycle operational processes supporting client departments, internal candidates, and external applicants
• Conduct recruitment-related eligibility reviews and support recruitment officers with eligibility, appointment requirements, and recruitment policy compliance
• Assist recruitment officers with salary determinations using relevant compensation policies and procedures
• Prepare and coordinate offer letters and recruitment documentation to ensure accuracy, consistency, and compliance
• Respond to policy and procedure inquiries from client departments and candidates (including terms of appointment, benefits, and recruitment processes)
• Liaise with Talent and other COEs and relevant stakeholders, facilitate knowledge transfer within HR Operations, and escalate issues as needed
• Coordinate recruitment workflow inputs, draft communications per IMF standards, monitor document submissions, maintain records, and ensure timely stakeholder communication
• Maintain and update recruitment activity data and support reporting, analysis, and other analytical work as required
• Ensure recruitment information on HRD’s website is regularly reviewed and updated
• Contribute to projects, initiatives, and continuous improvement efforts as needed

Requirements

• Combination of training and experience equivalent to completion of secondary education plus at least 4 years of relevant experience
• 2 years of experience in human resources is highly desirable
• Bachelor’s degree in human resources, business administration, accounting, or a related field is preferred
• Experience in customer service, HR benefits administration, recruitment operations, talent acquisition support, accounting, or payroll is highly desirable
• Experience coordinating recruitment activities, candidate communications, and interview scheduling is highly desirable
• Experience using HR systems, case management tools, collaboration platforms, Microsoft Office applications, and/or AI-enabled productivity tools is desirable
• Strong service orientation with initiative, tact, and professionalism with employees, candidates, managers, retirees, and other stakeholders
• Exceptional customer service and empathetic listening skills
• Excellent oral and written communication skills, including drafting clear and accurate communications for different audiences
• Strong organizational skills to manage competing priorities and adapt to changing deadlines
• High attention to detail with awareness of fiduciary responsibilities and operational risks tied to high-value benefits, payments, confidential data, and recruitment decisions
• Sound judgment, discretion, and integrity in handling sensitive and confidential information
• Strong problem-solving skills to propose practical solutions and escalate complex matters appropriately
• Ability to work efficiently under pressure with minimal supervision and as part of a team
• Collaborative approach supporting knowledge transfer, cross-training, and team continuity
• Curiosity and adaptability to learn new tools, processes, and ways of working
• Demonstrated interest in using technology and AI-enabled tools to improve efficiency, quality, and consistency in HR operations
• Ability to identify routine or documentation-heavy processes that could benefit from streamlining, automation, templates, knowledge articles, or improved workflows
• Only candidates residing in the Washington DC metro area will be considered

Technologies

• HR self-service portal
• HR systems
• Case management tools
• Collaboration platforms
• Microsoft Office applications
• AI-enabled productivity tools
• AI-enabled tools

Location: Washington, DC (onsite)

• Job type: Contract
• Contract term: 1 year, renewable up to 4 years cumulative contractual service (subject to performance, budget availability, and continued business need)
• Department: HRDOPSD Human Resources Department HR Operations HR Service Delivery and Quality Assurance
• Hiring for: A04, A05, A06