Human Resources Generalist

Nassau Candy is seeking a Human Resources Generalist to support employees and managers at its Hicksville, NY location on-site. In this role, you will help coordinate performance reviews, training, employee development, and HR documentation, while keeping day-to-day HR processes organized and moving to completion. The position also emphasizes employee relations, HR administration in ADP Workforce Now, and reliable tracking and reporting.

What you’ll do

• Act as an accessible point of contact for employee questions, workplace concerns, and guidance on company policies and procedures.
• Handle routine employee relations matters within established policies, including attendance, communication, and everyday workplace concerns.
• Collect relevant information, document concerns objectively, and coordinate appropriate next steps.
• Escalate complex or sensitive issues, including allegations of harassment, discrimination, retaliation, or serious misconduct, to the HR Director or CHRO.
• Direct employees to the right resource across HR, Payroll, Benefits, or management, and follow up to confirm questions are addressed.
• Support the HR Director with fact gathering, meeting coordination, and documentation.
• Maintain a confidential tracker for employee relations matters, including next steps, owners, and outstanding commitments.
• Manage performance review operations by maintaining the calendar, tracking completion, and following up with managers on overdue reviews.
• Review submissions for completeness and coordinate missing information, employee acknowledgments, and required approvals.
• Assist with career development by gathering performance history, maintaining development plans, and tracking agreed-upon actions and deadlines.
• Coordinate performance and development discussions and prepare supporting materials.
• Assist with coaching documentation, performance improvement plans, and disciplinary letters under the HR Director’s guidance.
• Flag overdue commitments and recurring issues that require leadership attention.
• Assign existing training courses through established systems, coordinate training sessions, and track training deadlines, completion records, and outstanding requirements.
• Prepare training completion summaries for HR leadership.
• Track handbook acknowledgments and other required employee documentation, maintaining complete, accurate, and accessible records.
• Maintain accurate employee records and supporting documentation in ADP Workforce Now, including processing approved employee changes and coordinating communications with Payroll and other HR team members.
• Route compensation changes and other employee actions for required approvals, tracking items through completion.
• Run routine ADP reports and use Excel trackers to support HR activities, including routine data checks and coordination of corrections when information is missing or inconsistent.
• Provide a concise monthly HR summary covering review completion, training status, employee changes, and outstanding action items.
• Identify recurring patterns or process delays, gather relevant facts, and recommend practical improvements.
• Resolve routine ADP questions within established procedures and coordinate more complex issues with the appropriate resource.
• Support onboarding and offboarding activities, including paperwork, orientation coordination, required notifications, and follow-up.
• Coordinate HR projects by maintaining task lists, owners, deadlines, and progress updates.
• Work with Recruiting, Payroll, Benefits, IT, and managers to complete assigned activities.
• Help document procedures and support consistency across HR processes, keeping the HR Director informed of progress, obstacles, and decisions needed.
• Support additional HR priorities as assigned.

Required skills and experience

• 3 to 5 years of progressive HR experience, including employee support, routine employee relations, and HR administration.
• Experience coordinating performance reviews, training, employee documentation, and HR projects.
• Working knowledge of employment practices, with the judgment to recognize matters requiring escalation.
• Hands-on experience using an HR information system; ADP Workforce Now strongly preferred.
• Strong Excel skills, including sorting, filtering, formulas, and maintaining accurate trackers (pivot table experience preferred).
• Proficiency in Microsoft Word, Outlook, and Teams.
• Ability to prepare clear reports, verify data accuracy, and recognize recurring issues.
• Strong organization, written communication, and attention to detail.
• Ability to manage competing priorities, follow up professionally with managers, and complete work without repeated reminders.
• Sound judgment and discretion, with a practical approach to solving problems.
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent relevant experience).
• SHRM-CP or PHR certification desired but not required.

Role details

• Location: Hicksville, NY (On-site)
• Reports to: Director, Human Resources, Corporate
• Salary range: $80,000–$95,000 annually, depending on qualifications and experience
• Technologies: ADP Workforce Now, Excel, Microsoft Word, Outlook, Teams, ADP

How success is measured

Success means employees receive clear guidance and timely support, performance reviews, training, and employee documentation are completed, ADP records are accurate, and HR projects and development commitments receive consistent follow-up. In this role, the HR Generalist anticipates next steps, identifies issues early, and takes ownership of moving assigned work through completion.