Human Resources Generalist

Hybrid role based in Atlanta, GA supporting people operations across Popeyes Louisiana Kitchen franchise locations. This Human Resources Generalist position focuses on day-to-day HR execution, payroll accuracy, and practical employee relations, while serving as an internal lead for talent strategy alongside an external search consultancy and a PEO benefits partner.

You will help ensure hiring plans run smoothly, onboarding is consistent from the start, and benefits questions get resolved through the right channel. The role also includes partnering with store General Managers to review payroll and support workforce planning, plus evaluating pay equity and store-level incentive and bonus structures.

What you’ll do

• Partner with an external search consultancy to execute hiring plans, align on candidate requirements, track search progress, and support timely filling of key roles.
• Collaborate with consultancy partners and internal stakeholders to design, standardize, and roll out structured interview plans, evaluation criteria, and candidate feedback loops.
• Use and build familiarity with Workstream to streamline applicant tracking, hiring workflows, and store-level onboarding processes.
• Serve as the primary internal point of contact for the PEO partner and the investment firm entity, supporting service renewals, auditing PEO platform deliverables, completing corporate reporting, and flagging operational or compliance concerns.
• Act as the on-the-ground resource for health, vision, dental, and 401(k) plan questions, including help with qualifying life events and escalation of complex issues to the PEO benefits team.
• Oversee store-level onboarding to ensure new hires are set up correctly in systems and know who to contact for HR support from Day 1.
• Partner directly with store General Managers to review, audit, and correct hourly and salary payroll data prior to final submission.
• Ensure accurate tracking of hours, adjustments, and PTO accruals across all franchise locations.
• Provide an approachable contact for GMs, shift leaders, and frontline crew members, addressing policy questions and everyday employee relations needs.
• Help GMs navigate operational HR challenges, including PTO coverage needs so time off can actually happen.
• Conduct market compensation reviews, evaluate pay equity, and assist in designing and reviewing store-level incentive and bonus plans.

What you bring

• 4–7 years of progressive HR Generalist experience, with multi-unit restaurant, retail, or hospitality experience strongly preferred.
• Hands-on experience or working knowledge of Workstream for hiring workflows and HR operations.
• Familiarity working alongside a PEO (ADP TotalSource, Paychex, Justworks, or similar) as an internal liaison, including experience liaising with an investment firm entity or parent holding company.
• Proven experience managing agency/consultancy relationships, mapping internal headcount needs, and building structured interview processes.
• Experience reviewing and auditing payroll data with General Managers, plus general knowledge of benefits (Health, Dental, Vision, 401k) and store incentive plans.
• Strong interpersonal skills and a track record of building trust with frontline teams, executives, external consulting partners, and investor entities.

Technologies

• Workstream
• ADP TotalSource
• Paychex
• Justworks

Compensation and benefits

• Pay: $65,000.00 - $85,000.00 per year
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work location: Hybrid remote in Atlanta, GA 30332