Manager, Human Resources

Manager, Human Resources provides onsite field and corporate support with a focus on associate relations, recruiting, training, and diversity.

Responsibilities

• Coordinate and deliver management training for topics including terminations, sexual harassment, and performance management.
• Investigate associate relations issues and advise management on appropriate resolutions.
• Coordinate and conduct exit interviews to determine reasons behind separations.
• Recommend actions to reduce absenteeism and turnover.
• Represent the organization in personnel-related hearings and investigations as needed.
• Support internal customer survey efforts, including interpretation of associate satisfaction data and feedback processes.
• Attend operational meetings to increase HR visibility and provide classroom training.
• Provide assistance to implement account HR initiatives in support of operational goals.
• Coordinate and conduct management training related to interviewing, selection, and hiring.
• Assist managers in developing and implementing recruitment plans to increase qualified applicant flow.
• Provide tools and support to unit management to strengthen relationships and deliver presentations at schools, organizations, community associate groups, and job fairs.
• Support the SSC sector and provide direct assistance in critical markets.
• Identify critical need areas and take steps to address problems.
• Coordinate and conduct new hire orientation and related management training.
• Conduct HR assessments.
• Prepare and present HR-related topics at Field Operations Workshops for HR Training and Development.
• Regularly conduct HR training including Sexual Harassment, Progressive Discipline, and HR 101.
• Support Preferred Employer objectives and the HR business plan by attending and participating in operational meetings.

Requirements

• Bachelor’s degree (B.A.); Master’s preferred.
• 2 to 5 years multi-unit HR generalist and associate relations experience.
• Experience in a high customer contact setting.
• Ability to read and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or