Sr. Human Resources & Operations Administrator

Based in Stanford, California, this hybrid role sits within Stanford University’s School of Engineering, delivering senior level HR support, policy interpretation, and data-informed decision support. The position coordinates HR operations within a collaborative team, balancing complex transactions with ongoing process improvements to support faculty and staff.

Responsibilities

• Process a range of compensation and benefits transactions while ensuring alignment with university policies and guidelines.
• Advise managers on basic to complex compensation and benefits questions and escalate to senior HR staff as needed.
• Answer routine disability, leave, and workers' compensation inquiries and explain applicable procedures to employees and managers; draft related communications.
• Coordinate with disability leave and workers' compensation specialists when appropriate.
• Support data entry and record retention within the HRIS/People Analytics function.
• Generate regular HR metrics reports from the HCM system to support compliance and audits; create customized reports as requested.
• Assist in communicating the annual performance appraisal process and track incoming forms; address inquiries about the program and related technology.
• Support the candidate experience in talent acquisition, including job postings, screening, interview scheduling, collecting feedback, and candidate disposition.
• Assist in coordinating staff onboarding and exit processes; liaise with central university offices as needed.
• Handle high volume HR transactions using SOPs and university guidelines for hiring, personnel changes, reclassifications, and related activities.
• Advise on documentation requirements to ensure compliance with university and legal requirements.
• Maintain personnel and HR-related files with careful attention to accuracy and confidentiality.
• May serve as a team lead, overseeing day-to-day work, scheduling, workload prioritization, onboarding new staff, and providing performance input.
• Align work with Stanford HR policies, procedures, and applicable laws at the local, state, and federal levels.
• Foster an inclusive workplace culture where all employees feel valued, respected, and empowered.

Requirements

• Associate Degree and at least 2 years of relevant HR experience, or an equivalent combination of education and experience.

Education & Experience (Desired)

• Bachelor’s Degree
• Proficiency with Google Drive and Smartsheet or similar workflow/project management tools
• Proficiency with HRMS platforms and data analysis/reporting software

Pay Range

The expected pay range is $33.54 to $38.96 per hour.

Technologies

• Smartsheet
• Google Drive
• Google Suite
• Microsoft Office Suite
• HCM system
• ATS

Physical Requirements

• Frequently stand or walk, sit, perform desk-based computer tasks, and use a telephone.
• Occasionally write by hand, bend or twist, reach above shoulders, perform fine manipulation, lift up to 10 pounds, and sort/file paperwork.
• Rarely kneel or crawl and operate foot or hand controls.

Working Conditions

• Travel on campus to schools and units as needed.
• This is a hybrid position requiring a weekly on-site presence.

Working Standards

• Interpersonal skills: collaborate effectively with Stanford colleagues and external partners.
• Promote a culture of safety by adopting responsible behaviors and communicating safety considerations.
• Commitment to adhering to University policies and procedures, including the Administrative Guide.

Technical Competencies

• Strong attention to detail and proficiency with business applications (Microsoft Office, Google Suite).
• HCM/ATS experience preferred; ability to handle highly confidential information with discretion.
• Basic experience with electronic legal or HR requirements is preferred.

Trust and Accountability

• Contributes to organizational goals and supports colleagues to achieve success.
• Meets deadlines and maintains confidentiality of sensitive information.
• Respects diverse backgrounds and fosters a professional, respectful environment.

Operational and Organizational Insights

• Understands organizational functions and identifies subject matter experts for inquiries.
• Recognizes opportunities to adapt HR processes to diverse cultural needs and stays current with reporting structures.
• Demonstrates a willingness to learn new technologies to improve HR services.

Customer Focus

• Gathers insights into customer needs and delivers consistent, high quality solutions.
• Maintains regular communication, meets SLAs, and builds strong client relationships.
• Owns issues from request through resolution and seeks feedback to improve services.

Communication

• Active listening and clear written and verbal communication; asks clarifying questions as needed.
• Tailors messaging to the audience and keeps manager and team informed of progress.

Collaborative Problem Solving

• Delivers service with standard tools while seeking continuous improvement.
• Performs root cause analysis, scopes solutions within resources and timelines, and documents results clearly.
• Fosters cross-team collaboration and professional relationships while handling conflicts constructively.

Courage

• Makes informed, timely decisions and adapts to change and uncertainty as part of the role.
• Maintains focus on goals while supporting consensus and respectful collaboration.

Exhibiting Leadership

• Upholds organizational values and promotes fairness, respect, and inclusion.
• Communicates with empathy and openness to support colleagues and learners alike.
• Encourages experimentation with new ideas and approaches to HR processes.

Certificates and Licenses Required

• aPHR or SHRM-CP / PHR preferred