Area Installation Recruiting Specialist

Field-based recruiting and onboarding leader for a multi-state flooring installer network supporting Lowe’s.

Responsibilities

• Own full-cycle recruitment of flooring installers across a multi-state territory using the ADVanced Insights Team tool and additional sourcing methods
• Review applicant and hiring manager survey data to improve recruiting efficiency and quality of hire in the flooring installation marketplace
• Negotiate installer cost structures aligned to local market rates and the Service Pros cost model
• Maintain a current view of the flooring installation contractor marketplace, including competitor activity, installer availability, and regional pricing trends
• Build and deliver structured onboarding and training for newly contracted flooring installers to support professional representation of Service Pros and Lowe’s
• Provide sales training support to installers, focusing on product knowledge and communication skills that strengthen customer relationships and satisfaction
• Complete in-home flooring measurement training and perform measurements as needed ($30.00 piece rate per measurement)
• Partner with the workroom team to design and implement installer retention and appreciation initiatives that reduce turnover and support long-term loyalty
• Conduct targeted store visits at Lowe’s Home Improvement locations to evaluate and strengthen installer/Lowe’s relationships
• Serve as the primary point of contact for installers in the territory, maintaining trust and clear communication across field stakeholders
• Use KPIs, data reporting, and performance metrics to monitor gross profit margins and customer experience benchmarks and take proactive action when trends require it
• Drive consistently strong customer satisfaction scores within the territory

Requirements

• High school diploma or GED required
• 3–5 years related experience in talent acquisition, field operations, or customer service management preferred
• Ability to lead situationally by motivating and aligning people to organizational goals and expectations
• Experience in a large multi-site or multi-state environment with competing priorities and diverse stakeholders
• Strong written and verbal communication skills across entry-level installers, store managers, and senior leadership
• Proficiency with database, spreadsheet, email, and word processing tools; comfort using reporting tools and data for decisions
• Solid mathematical reasoning for cost modeling, pricing analysis, and performance metric evaluation
• Valid driver’s license and ability to meet company driving and insurance requirements
• Ability and willingness to travel up to 75% across a multi-state territory
• Physical ability to lift and carry up to 65 lbs. and perform in-home measurements as needed

Technologies

• ADVanced Insights Team tool
• Database, spreadsheet, email, word processing software
• Reporting tools

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401K Plan available
• Medical, dental, and vision benefits available
• Competitive compensation including a salaried, exempt pay structure and a piece-rate incentive for in-home measurements

Travel Requirement

• Up to 75% (multi-state territory)

Core Competencies

• Independent and self-directed: own the territory and manage time with purpose
• Problem-solving mindset: identify obstacles early and resolve quickly
• High follow-through: track initiatives and complete tasks
• Team-builder: contribute to team culture and support others
• Ethical and professional: maintain respect, integrity, and consistency
• Quality-focused: hold yourself to a high standard and monitor results

Physical Demands

• Job requires regular sitting; reaching with hands and arms; and talking and hearing
• Must be able to lift and carry 65 lbs. (for example: laptop, monitor, or carpet pad)
• Specific vision abilities include close vision, distance vision, peripheral vision, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Employment At-Will

• Employment is voluntarily entered into; employees may resign at will at any time, with or without cause
• The company may terminate employment at will at any time, with or without notice or cause, as permitted by applicable law