DC Human Resource Manager II

As a Human Resources leader, you will manage day-to-day HR operations for a new Chick-fil-A Supply Distribution Center in Cartersville, GA. The role focuses on workforce engagement and development, recruitment and retention, performance programs, and employment-law compliance while contributing to DC stand up and training across the network.

Overview

This position supports the General Manager by providing guidance across performance management, problem solving, and workplace policies, including FMLA, ADA, and workers’ compensation. You will also coordinate with CFA Inc. legal partners to ensure compliance with applicable federal and state employment requirements, and advise DC leadership on relevant regulations.

Key Responsibilities

• Provide performance management guidance and support policy execution, including FMLA, ADA, and workers’ compensation
• Lead recruitment and retention initiatives aligned with broader DC business objectives
• Partner with the legal team at CFA Inc. to maintain employment-law and government-regulation compliance
• Implement and oversee performance review and incentive programs within the distribution center
• Own DC KPI outcomes tied to attrition, employee engagement, and safety
• Drive and oversee the employee engagement strategy across all distribution center departments
• Support Chick-fil-A Supply vision and strategy by building a culture aligned with care, safety, and excellence
• Support growth and future distribution center openers through interview events, training and onboarding, and temporary talent support when needed
• Provide employee relations support to distribution center staff
• Support organizational alignment by working closely with the CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and business partners
• Recruit, train, and develop a strong team while maintaining a positive, service-focused mindset

Required Qualifications

• 7 years of HR experience in a distribution or manufacturing environment
• High School Diploma or GED (equivalent)
• Demonstrated knowledge of general HR policies, procedures, and practices
• Ability to build relationships with and influence stakeholders across multiple operations
• Ability to navigate confrontational situations while treating all parties with honor, dignity, and respect
• Excellent business communication and presentation skills
• Experience conducting investigations, including accidents and harassment allegations
• Experience recruiting and developing a strong, diverse team
• Ability to lead through change management
• Ability to occasionally work evenings, weekends, and holidays
• Proficiency in Microsoft Word, Excel, and Outlook
• Proficiency communicating in English (reading, writing, and speaking) to follow verbal instructions and complete documentation accurately, including interpreting company communications

Preferred Qualifications

• Bachelor’s Degree in business administration, organizational development, human resources, or a related field
• Spanish speaking strongly preferred (regional-based qualification)
• 10+ years of HR experience in a distribution environment
• Active PHR/SPHR or SHRM-CP/SHRM-SCP, or similar certification
• Excellent knowledge of employment law and related governmental requirements
• Working knowledge of logistics, warehousing, and IT systems
• Working knowledge of supply chain innovations
• Working knowledge of safe work practices (including OSHA) for distribution facility functions
• Demonstrated business acumen and ownership of HR KPIs using data to drive continuous improvement
• Demonstrated ability leading in a distribution center
• Startup experience
• Food service distribution experience

Technologies

• Microsoft Word
• Microsoft Excel
• Outlook

Benefits

• Food and Drinks Provided: free lunch, snacks, and drinks as part of the workday
• Generous Paid Time Off: PTO accrual up to 3 weeks in the first year, with immediate access to 40 hours upon hire
• Wellness: 16 hours per year
• Holiday Pay: 8 days per year
• Health Insurance Options: includes a no premium option for individuals and low-cost premium options for family plans
• Retirement: 401K with 5% match for eligible employees
• Education Investment Plan for eligible staff
• Additional benefits covering emotional, social, physical, financial, and spiritual wellbeing

Work Location and Environment

• Onsite location: 726 Cassville White Rd NW, Cartersville, GA 30121
• Work environment: Warehouse

Schedule, Travel, and Relocation

• Travel requirements: 5%
• Relocation assistance provided: No