Human Resources Generalist

Quest Defense Systems & Solutions, Inc. is seeking an experienced Human Resources Generalist to support a hybrid, multi-state organization. In this role, you will help manage employee onboarding, HR communications, HR operations activities, and employee lifecycle administration, serving as a trusted HR resource from hire through offboarding.

Key Responsibilities

• Lead and facilitate new employee orientation programs across multiple locations and states
• Coordinate onboarding activities to deliver a positive, welcoming, and compliant employee experience
• Prepare onboarding materials, presentations, and communication tools
• Partner with managers and internal teams including Talent Acquisition, IT, and Payroll to support onboarding readiness
• Support onboarding workflows and documentation within HR systems
• Create, edit, and maintain HR communications across multiple channels
• Develop and maintain communication templates, toolkits, and HR resource materials
• Draft employee letters and other HR-related documentation
• Support communication planning and execution for HR programs, meetings, and organizational updates
• Support employee lifecycle activities, including new hires, job changes, promotions, transfers, and offboarding
• Ensure HR records and employee documentation remain complete and accurate
• Assist with HR process documentation and standard operating procedures
• Support compliance-related documentation and tracking requirements
• Partner with Payroll and HR to support data accuracy and timely processing
• Monitor and respond to HR support tickets, employee inquiries, and service requests with professionalism and timeliness
• Serve as a primary point of contact for employee questions and triage inquiries to the appropriate HR, Payroll, Benefits, or leadership stakeholders
• Track ticket status, resolution timelines, and recurring themes to improve employee experience and process effectiveness
• Maintain accurate documentation of employee requests and resolutions
• Support development of self-service tools, FAQs, and knowledge resources to reduce repetitive inquiries
• Help establish consistent service standards and response expectations for HR support activities
• Prepare materials and logistics for HR-led meetings and employee sessions
• Coordinate meeting setup and technology support using Microsoft Teams and related platforms, including invitations, recordings, attendance tracking, and follow-up communications
• Assist with presentations, employee engagement activities, and HR events
• Support compliance with multi-state employment requirements and company policies while maintaining confidentiality and professionalism
• Identify opportunities to improve communication, efficiency, and employee experience

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification
• 5+ years of experience in Human Resources, HR Operations, People Operations, or a related HR function
• Experience supporting employee onboarding, employee lifecycle administration, and HR operations processes
• Experience working in a multi-state employment environment
• Working knowledge of employment laws, HR compliance requirements, and confidentiality standards
• Experience utilizing HRIS platforms, with ADP experience preferred
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, growing organization
• Proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint, and Teams
• Ability to work in a hybrid environment with regular onsite presence in Cincinnati, Ohio

Technology and Tools

• ADP
• HRIS platforms
• Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams
• SharePoint

Benefits

• Competitive pay
• Employer-matched 401(k)
• Certification assistance
• Comprehensive medical, dental, life, and disability coverage
• Professional development support
• Flexible, friendly workplace

Location and Compensation

Location: Mason, OH (hybrid). Regular onsite presence in Cincinnati, Ohio.

Salary: USD 72,500 - 86,000 per year.

Preferred Qualifications

• Experience facilitating new hire orientation and onboarding programs
• Experience managing employee inquiries, HR ticketing systems, or shared services support functions
• Experience supporting remote, hybrid, and onsite employee populations
• Experience creating HR communications, templates, SOPs, and employee-facing documentation
• Experience with ADP Workforce Now or similar HRIS platforms
• Experience with Greenhouse or other applicant tracking and onboarding systems
• Experience supporting engineering, manufacturing, aerospace, defense, technology, or other highly technical workforces
• Experience working in a rapidly growing or evolving organization
• Familiarity with SharePoint and employee communication platforms