Talent Acquisition Advisor

Varsity Brands is seeking a strategic Talent Acquisition Advisor to lead end-to-end recruitment for commercial and customer-facing roles across BSN SPORTS and Varsity Spirit. This role collaborates with business leaders to translate market insights and shifting priorities into actionable hiring plans that fuel growth, elevate the customer experience, and strengthen brand impact.

Responsibilities

• Serve as the primary recruiting advisor to hiring managers and business leaders across BSN SPORTS and Varsity Spirit, aligning role requirements, success profiles, and hiring strategies with commercial priorities.
• Turn evolving business priorities such as territory expansion, sales capacity, customer experience, brand growth, digital commerce, and seasonal demand into practical hiring plans.
• Use market insights to influence workforce planning, role design, location strategy, and competitive decision-making.
• Lead full-cycle recruiting for field and inside sales, account management, sales leadership, business development, customer service and customer experience, and roles in brand, digital, performance, product, communications, and e-commerce marketing.
• Build scalable pipelines for high-volume, geographically dispersed, seasonal, specialized, and hard-to-fill roles.
• Deliver a world-class candidate experience tailored to commercial and customer-facing talent, balancing speed, transparency, consistency, and rigor.
• Provide role-specific recruiting instructions and ongoing calibration to Talent Specialists and Sourcers, including target profiles, sourcing priorities, and screening criteria.
• Develop innovative sourcing strategies to reach passive talent across sales, customer experience, and marketing in B2B, consumer, sports, apparel, retail, and service sectors.
• Conduct market mapping around competitors, territories, customer service hubs, sales channels, marketing specialties, and talent availability.
• Leverage LinkedIn, professional associations, industry events, referral networks, community partnerships, and AI-driven sourcing tools to access inclusive and diverse talent.
• Guide leaders on structured interviews, job-relevant assessments, scorecards, hiring calibration, and success profiles linked to commercial outcomes.
• Promote equitable evaluation methods that reduce bias and improve predictive accuracy.
• Partner cross-functionally to ensure consistent, transparent hiring processes across BSN SPORTS and Varsity Spirit.
• Use Workday and other ATS/CRM tools to manage commercial pipelines, deliver analytics, and track KPI performance such as time-to-fill, pipeline quality, conversion rates, and hire volume.
• Continuously refine recruiting workflows for sales, customer service, and marketing roles to improve efficiency, throughput, and support for seasonal and high-volume hiring.
• Champion documentation quality, compliance, risk awareness, and repeatable recruiting practices across commercial hiring.
• Partner with HRBPs to forecast staffing needs using attrition metrics, workforce planning strategies, and shifting priorities.
• Utilize AI-powered sourcing and talent intelligence tools to anticipate commercial hiring needs and build proactive pipelines.
• Apply automation and personalization to outreach for sales, customer service, and marketing candidates.
• Use market data and benchmarks to advise leaders on compensation, talent availability, and competitive dynamics.

Requirements

• Proven ability to recruit for commercial, field and inside sales, customer service and customer experience, and marketing roles across multiple levels and geographies.
• Strong capability in passive sourcing, Boolean search, talent mapping, competitive intelligence, and pipeline development for high-volume and specialized roles.
• Understanding of commercial success profiles, including quota attainment, territory development, customer retention, service quality, brand impact, and campaign performance.
• Skilled in advising and influencing hiring managers, commercial executives, and people leaders through data, market intelligence, and consultative recommendations.
• Proficiency with ATS/CRM platforms, recruiting analytics, and modern AI and talent intelligence tools, including Copilot and ChatGPT.
• Exceptional relationship-building and communication skills, with adaptability to frontline, professional, and executive audiences.
• 6-8+ years of full lifecycle recruiting experience with significant focus on commercial, sales, customer service or customer experience, marketing, or related customer-facing functions.
• Experience supporting large-scale, multi-location organizations with field-based, high-volume, seasonal, or geographically dispersed hiring needs.
• Bachelor's in HR, Business Administration, Marketing, or a related field—or equivalent relevant experience.
• Experience developing long-term talent strategies aligned with sales growth, customer experience, brand expansion, and evolving workforce needs.
• Prior experience within sports, apparel, consumer products, retail, B2B sales, multi-brand organizations, or mission-driven companies is a plus.

Technologies

• Workday
• LinkedIn
• Copilot
• ChatGPT
• AI-powered sourcing tools
• ATS/CRM tools

Location

Remote work option available in Texas, Indiana, Kansas, or Tennessee.

Physical Requirements

This position operates in a professional office setting. It is largely a sedentary role with some filing and bending required, and is expected to be performed primarily in-office.

Values

• Service — We lead with heart and champion our community.
• Passion — We love what we do and it drives our purpose.
• Integrity — We keep our promises and take accountability.
• Respect — We earn respect by giving it to others.
• Innovation — We continually strive to improve for ourselves and our community.
• Transparency — We commit to openness and honesty in all we do.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment