SoundCloud is hiring a Recruiting & Operations Manager to join the Talent Acquisition team in a hybrid role based in New York, NY. You will manage full-cycle hiring for both technical and business positions while strengthening recruiting operations through AI-enabled workflows and Greenhouse reporting. The position also centers on integrating DEI pillars throughout the candidate journey.
In this role, you will bring structure and high-touch coordination to every stage of recruiting, from kickoff through onboarding. You will also use data, scorecards, and process improvements to help hiring leaders stay aligned and informed, including global hiring coordination when needed.
What you’ll do
- Own the end-to-end recruitment process for technical and business roles, including sourcing strategies, offer negotiation, and onboarding
- Maintain an exceptional candidate experience through clear communication and strong relationship management with hiring managers across the hiring lifecycle
- Ensure recruiting operations run with operational integrity by using Greenhouse for interview scheduling, candidate communications, feedback management, scorecard analysis, and reporting
- Serve as a DEI champion by promoting inclusive language in job descriptions, auditing sourcing practices for bias, and contributing to employer branding efforts
- Identify friction points in the hiring process and implement automated workflows to improve team efficiency
- Recommend new recruiting tools and technologies aligned to current needs and long-term scaling goals
- Create and present proactive reporting to leadership on hiring metrics, headcount tracking, and demographic data to support strategic decisions
- Operate autonomously to manage complex workflows, including global hiring coordination, while maintaining high standards for data accuracy and candidate experience
- Continuously evaluate and streamline recruiting operations to improve outcomes over time
What you bring
- 2-4+ years of experience in a similar recruiting, operations, or coordination role, ideally within music, streaming, entertainment, or tech
- Proven full-cycle recruiting experience across both technical and business roles
- Familiarity with Greenhouse or a comparable ATS for interview scheduling, candidate communication, feedback management, scorecard tracking, and reporting
- Experience with employer branding and talent acquisition with a strong focus on DEI initiatives and inclusive hiring practices
- Comfort using AI tools and workflows to optimize recruiting processes and improve efficiency
- Ability to identify issues proactively, work autonomously, and make data-backed recommendations to improve team performance
- Strong organizational skills to manage multiple priorities and stakeholders at once
- Must be located in NYC and able to work hybrid in-office
- Experience working with global teams is a plus
Technologies
Compensation
USD 85,000 - 100,000 per year.
Benefits
- Comprehensive health benefits including medical, dental, and vision, plus mental health resources
- Robust 401k program
- Employee Equity Plan
- Generous professional development allowance
- Creativity and Wellness benefit, including gym membership and a photography course or book
- Flexible vacation and public holiday policy, with up to 35 days of PTO annually
- 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted, and foster children
- Snacks, goodies, and 2 free lunches weekly when at the office
About SoundCloud
SoundCloud is a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London). The company supports a flexible work culture that allows in-person collaboration at offices and also accommodates work from home. SoundCloud invests in employees through mentorship, workshops, and enrichment opportunities.
Diversity, Equity, and Inclusion at SoundCloud
SoundCloud is committed to ensuring diversity, equity, and inclusion at all levels of the organization and fostering a community where everyone’s voice, perspective, and experience are respected. The company emphasizes inclusive culture and aims to create an environment where everyone can contribute respectfully and thrive, including historically marginalized communities. Employees can join a Diversity Resource Group, which is employee-organized and focused on supporting and promoting the interests of underrepresented communities to build a more inclusive culture.
